Customer Experience Specialist
About The Position
Freytag's Florist, a family-owned and operated flower shop serving Austin since 1974, is seeking a detail-oriented Customer Experience Specialist. The role focuses on customer service and sales excellence and does not involve floral design. As a key point of contact for clients, the specialist obtains, analyzes, and verifies order information to support accurate deliveries and seamless interactions. The position involves providing friendly and efficient service, resolving customer requests independently, and collaborating with colleagues to build lasting customer relationships in a fast-paced environment.
Requirements
- High standard for exceptional customer service.
- Positive approach to work and interactions with others.
- Proficient at typing and spelling.
- Comfortable working on a computer.
Responsibilities
- Obtain, analyze, and verify order information for accuracy.
- Provide friendly, efficient customer service and promote an exceptional customer experience.
- Address complex customer requests independently.
- Collaborate with colleagues to build lasting customer relationships.
- Support sales excellence.
Benefits
- $18 per hour, plus tips
- Health insurance
- Dental insurance
- Vision insurance
- 401k
- Company-sponsored life insurance
- Paid vacation after one year of employment
- Employee discounts up to 50% off
- Six paid holidays throughout the year
- On-demand pay
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
