Customer Experience Specialist - PT

Avis Budget Group • San Francisco, CA

1d • Onsite

About The Position

The Customer Experience Specialist is the front-line representative for Avis First customers, delivering a premium, personalized experience throughout vehicle delivery and collection. The role involves coordinating logistics, communicating with customers about arrangements and special requests, and ensuring each interaction is welcoming and professional. Duties also include delivering vehicles directly to customers, greeting them upon arrival, opening vehicle doors, assisting with luggage, and providing an overview of the rental vehicle. The position requires regular on-site presence in San Francisco, California, and cannot be performed remotely.

Requirements

• At least 1 year of experience in a customer service role; hospitality or car rental experience is preferred.
• Professional, friendly demeanor and focus on customer satisfaction.
• Strong verbal and written communication skills.
• Technologically proficient and comfortable using various mobile devices.
• Valid driver’s license.
• At least 18 years of age and legally authorized to work in the United States.
• Ability to work in a fast-paced environment with strong multitasking and organizational skills.
• Flexibility to work various hours, including evenings, weekends, and holidays.
• Willingness to work outdoors in all weather conditions.
• Regular on-site presence; the position cannot be performed remotely.
• Ability to lift up to 50 pounds; continuously sit, stand, walk, enter and exit vehicles, and drive a variety of automobiles in all weather conditions; and talk, hear/listen, and type.

Nice To Haves

• Experience in hospitality or car rental.

Responsibilities

• Deliver a welcoming, professional, personalized, best-in-class experience to Avis First customers.
• Deliver vehicles directly to customers.
• Coordinate timely vehicle delivery and collection with team members and management.
• Communicate proactively with customers by phone, text, email, and app to confirm logistics, special requests, and meeting locations.
• Greet customers upon arrival, open vehicle doors, assist with luggage, and explain the rental vehicle.

Benefits

• Hourly wage of $22.54 plus an incentive program offering up to $5 additional per hour.
• On-the-job training.
• Paid time off.
• Medical, dental, and other insurance.
• Flexible spending account opportunity to contribute up to $270 as a tax-free benefit for public transportation or parking expenses.
• 401(k) retirement benefits.
• Employee discounts, including discounted car rentals and discounted prices on Avis/Budget car purchases.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed