Customer Experience Specialist - PT

Avis Budget Group • Philadelphia, PA

1d • Onsite

About The Position

As an Avis First Customer Experience Specialist, you deliver premium, personalized service to customers, helping make each rental experience seamless from vehicle delivery through collection. The role involves clear communication, coordinated logistics, and attentive service at every customer interaction. It is an on-site position in Philadelphia, Pennsylvania, and requires working outdoors in all weather conditions.

Requirements

• At least 1 year of customer service experience.
• Professional, friendly demeanor with a focus on customer satisfaction.
• Strong verbal and written communication skills.
• Technologically proficient and comfortable using various mobile devices.
• Valid driver's license.
• At least 18 years of age and legally authorized to work in the United States.
• Ability to work in a fast-paced environment with strong multitasking and organizational skills.
• Flexibility to work various hours, including evenings, weekends, and holidays.
• Willingness to work outdoors in all weather conditions.
• Regular on-site presence; the position cannot be performed remotely.
• Ability to lift up to 50 pounds and continuously sit, stand, walk, enter and exit, and drive a variety of automobiles in all weather conditions, as well as talk, hear/listen, and type.

Nice To Haves

• Customer service experience in hospitality or car rental.
• Experience as a valet driver.

Responsibilities

• Deliver a welcoming, professional, personalized, best-in-class customer experience.
• Deliver vehicles directly to customers.
• Coordinate timely vehicle delivery and collection with team members and management.
• Communicate with premium-level customers by phone, text, email, and app to confirm logistics, special requests, and meeting locations.
• Greet customers, open vehicle doors, assist with luggage, and provide an overview of the rental vehicle.

Benefits

• Hourly wage of $17.25 plus an incentive program offering up to $5 additional per hour for exceptional customer service.
• Bi-weekly hourly wage (weekly in New York and Puerto Rico).
• On-the-job training.
• Paid time off.
• Medical, dental, and other insurance.
• Flexible spending account opportunity to contribute up to $270 as a tax-free benefit for public transportation or parking expenses.
• Retirement benefits (401k).
• Employee discounts, including discounted car rentals and discounted prices on Avis/Budget car purchases.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed