Customer Experience Specialist I

Zebra Technologies•Holtsville, NY

2d•Hybrid

About The Position

At Zebra, the Customer Experience Specialist I supports Customer Success Managers in the successful execution of customer inventory events. The role maintains store, schedule, equipment, and inventory information; prepares work orders and store documentation; and responds to client questions and change requests. The position is based out of Zebra’s Holtsville, New York office on a hybrid schedule, with at least three days in the office and up to two days remote per week.

Requirements

Bachelor's degree or equivalent professional experience.
Proven experience working effectively in a professional office environment.
High proficiency in Microsoft Excel; experience with formulas, pivot tables, and data organization is a plus.
Ability to work from the Holtsville, NY office on a hybrid schedule, with a minimum of three in-office days and up to two remote days per week.

Nice To Haves

Excellent written and verbal customer service skills.
Direct exposure to or experience working in a retail or inventory management environment.
Hands-on exposure to Gemini AI or other modern generative AI productivity tools.
Proven ability to multitask, prioritize responsibilities, and manage time effectively.
Ability to learn quickly, adapt, and master new workflows and systems.

Responsibilities

Support Customer Success Managers with the successful execution of customer inventory events.
Create and maintain accurate store address lists for equipment delivery.
Create accurate work orders specifying the equipment and supplies needed for each store inventory.
Create and release store inventory documentation, including Control IDs, Internet Passwords, Inventory Manuals, and Quick Start Posters.
Release work orders within 10 days before the ship date.
Create and maintain the schedule of upcoming inventories in Workcloud Inventory Visibility.
Create and maintain accurate lists of active stores, including region and district assignments.
Respond to client questions and requests concerning missing equipment or supplies.
Facilitate client change requests, including rescheduled inventories and adding or removing equipment.
Follow up on late or lost shipments to customers.
Assist Customer Success Managers with creating scanner usage reports for invoicing.
Follow up with clients regarding equipment not returned to ZRS.
Assist Customer Success Managers with maintaining accurate equipment forecasts for the current and following year.