Customer Experience Specialist I

Protective Industrial Products • Latham, NY

1d

About The Position

The Customer Experience Specialist delivers customer service through phone, email, and chat interactions. The role helps customers resolve order concerns, returns, shipping issues, pricing discrepancies, and other matters, ensuring a seamless customer experience from start to finish.

Requirements

• Passion for helping customers and solving problems.
• Strong communication and interpersonal skills.
• Ability to thrive in a fast-paced team environment.
• Attention to detail and commitment to quality service.
• Basic computer proficiency, including Microsoft Outlook and web-based applications.
• High school diploma required.

Nice To Haves

• Associate degree preferred.
• Previous customer service experience preferred.

Responsibilities

• Provide customer service through phone, email, and chat.
• Help customers resolve order concerns, returns, shipping issues, pricing discrepancies, and other issues.
• Ensure a seamless customer experience from start to finish.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED