Customer Experience Specialist I
PIP Global Safety•Latham, NY
About The Position
The Customer Experience Specialist delivers customer service through phone, email, and chat interactions. The role helps customers resolve order concerns, returns, shipping issues, pricing discrepancies, and other matters, ensuring a seamless customer experience from start to finish.
Requirements
- High school diploma required.
- Passion for helping customers and solving problems.
- Strong communication and interpersonal skills.
- Ability to thrive in a fast-paced team environment.
- Attention to detail and commitment to quality service.
- Basic computer proficiency, including Microsoft Outlook and web-based applications.
Nice To Haves
- Associate degree preferred.
- Previous customer service experience preferred.
Responsibilities
- Provide customer service through phone, email, and chat interactions.
- Help customers resolve order concerns, returns, shipping issues, pricing discrepancies, and other issues.
- Ensure a seamless customer experience from start to finish.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
