Customer Experience Specialist

Balfour Beatty Communities • El Paso, TX

13d

About The Position

At Balfour Beatty Communities, the Customer Experience Specialist helps deliver quality communities and exceptional living experiences for residents, partners, and prospects. As a community ambassador, this role supports property marketing, sales, customer engagement, and resident satisfaction. The specialist works with prospects, applicants, and current residents to help them find a suitable home and guides them through application, leasing, move-in, renewal, and move-out processes. The role also supports resident engagement through events and activities.

Work is performed in an office, with frequent direct interaction with community management, facilities management, residents, and other staff. The role includes regular property inspections and preparation for daily showings.

Requirements

• High school diploma or GED.
• At least one year of customer service experience.
• Strong people management and leadership skills.
• Solid interpersonal, customer relations, and communication skills.
• Experience using Microsoft Office, including Outlook, Word, and Excel.
• Valid state-issued driver’s license and safe driving record.
• Regularly use hands to manipulate tools, controls, phones, and a computer keyboard.
• Frequently stand, reach with hands and arms, climb, balance, and stoop; sit and stand for clerical work.
• Regularly lift and move office supplies weighing up to 20 pounds.

Nice To Haves

• Property management or hospitality experience.

Responsibilities

• Manage and respond to community inquiries in accordance with Exceptional Living policies.
• Provide responsive, consistent, positive, and professional interactions to support resident experience and satisfaction.
• Create exceptional experiences during customer and resident interactions.
• Attract prospective residents through outreach and advertising that highlights the community’s selling features.
• Follow up with qualified prospects in accordance with company policy.
• Renew residents at the end of lease terms where required.
• Monitor, communicate, and manage the prospective resident waitlist in accordance with company policy.
• Inspect the property regularly to identify deficiencies or issues that need to be addressed.
• Prepare the property for daily showings, including opening and closing model units and amenities.
• Conduct pre-inspections of move-in homes and move-out inspections using company software.
• Create, coordinate, attend, and assist with Lifeworks events and activities as required.
• Learn community lease agreements and policies to assist residents with their needs and inquiries.
• Conduct market surveys comparing competitors’ weaknesses and advantages.
• Use company software in accordance with company policies.

Benefits

• Discretionary bonuses
• Medical and dental insurance beginning on the first of the month following employment
• Health, flexible spending, and dependent care accounts
• Company-paid life insurance
• 401(k) plan with employer matching
• Paid time off including sick, floating holidays, vacation, and personal days
• Two volunteer days per year
• Company-paid short-term and long-term disability
• Parental leave

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED