Customer Experience Specialist

Balfour Beatty • Altus, OK

7d • Onsite

About The Position

The Customer Experience Specialist supports exceptional living experiences through property marketing, sales, and customer engagement. As a community ambassador, this role creates interest in the community and helps prospects, applicants, and residents find suitable homes and navigate the application, leasing, move-in, renewal, and move-out processes. The position also supports resident engagement throughout their residency.

Work is performed in an office, with frequent direct interaction with community management, facilities management, residents, and other staff. The role includes regular use of hands for tools, controls, phones, and a computer keyboard; frequent standing, reaching, climbing, balancing, and stooping; sitting and standing for clerical work; and regularly lifting or moving office supplies weighing up to 20 pounds.

Requirements

• High school diploma or GED.
• At least one year of customer service experience.
• Strong people management and leadership skills.
• Solid interpersonal, customer relations, and communication skills.
• Experience with Microsoft Office, including Outlook, Word, and Excel.
• Valid state-issued driver’s license and safe driving record.

Nice To Haves

• Property management or hospitality experience.

Responsibilities

• Manage and respond to community inquiries in accordance with Exceptional Living Policies.
• Provide responsive, consistent, positive, and professional interactions to support resident experience and satisfaction.
• Create exceptional experiences during customer and resident interactions.
• Attract prospective residents through outreach and advertising that highlights the community’s selling features.
• Follow up with qualified prospects according to company policy.
• Renew residents at the end of lease terms where required.
• Monitor, communicate, and manage the prospective resident waitlist in accordance with company policy.
• Inspect the property regularly to identify deficiencies or issues needing attention.
• Prepare the property for daily showings, including opening and closing model units and amenities.
• Conduct move-in pre-inspections to verify homes are ready for occupancy and perform move-out inspections using company software.
• Create, coordinate, attend, and assist with Lifeworks events and activities as required.
• Understand the community lease agreement and policies to assist with resident needs and inquiries.
• Conduct market surveys to compare competitors’ weaknesses and advantages.
• Use company software in accordance with company policies.

Benefits

• Discretionary bonuses
• Medical and dental insurance beginning on the first day of the month following employment
• Health, flexible spending, and dependent care accounts
• Company-paid life insurance
• 401(k) plan with employer matching
• Paid time off including sick days, floating holidays, vacation, and personal days
• Two volunteer days per year
• Company-paid short-term and long-term disability
• Parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED