Customer Experience Specialist

Kalmbach Feeds • Upper Sandusky, OH

6d • Onsite

About The Position

The Customer Experience Specialist works on the Kalmbach Feeds Customer Service team and provides professional, knowledgeable, efficient, and honest service while building customer relationships. The role requires sensitivity to customer needs, company goals, team-member goodwill, and the company’s public image. The successful candidate is a dependable self-starter who can work independently in a dynamic, fast-paced environment and communicate effectively with people at all levels.

The position is based at the corporate office in Upper Sandusky, Ohio. The schedule is 8:30 a.m.–5:00 p.m., with one Saturday each month from 8:00 a.m.–12:00 p.m. The role includes answering customer calls, processing sales and purchase orders, entering data accurately, and coordinating with internal and external customers.

Requirements

• At least one year of customer service, sales, administrative, or related experience.
• Dependable self-starter able to work independently without constant direction or supervision.
• High energy and the drive to proactively execute customer service duties in a dynamic business environment.
• Strong analytical thinking ability.
• Exemplary verbal and written communication skills.
• Ability to thrive in a fast-paced, changing environment.
• Strong attention to detail and good organizational skills.
• Proficiency with Windows-based software programs.
• Ability to commute to the corporate office in Upper Sandusky, Ohio.
• Available to work 8:30 a.m.–5:00 p.m. and one Saturday per month, 8:00 a.m.–12:00 p.m.

Responsibilities

• Answer customer calls.
• Process sales and purchase orders.
• Perform accurate data entry.
• Coordinate activities with internal and external customers.
• Provide professional, knowledgeable, efficient, and honest customer service while building customer relationships.

Benefits

• Medical, dental, and vision benefits beginning on the date of hire.
• 401(k) with traditional and Roth options and a company match.
• Three weeks of paid time off in the first year.
• Company-paid short-term and long-term disability insurance.
• Company-paid life insurance.
• Competitive compensation.
• On-staff life coach.
• Medical and dependent care reimbursement plans.
• Access to a beachfront company condo in Fort Myers, Florida, for paid vacation time.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed