Remote | Customer Experience & Service Operations Specialist — $70–$150/hour
24-Mag•New York, NY
•Remote
About The Position
We are sharing a specialised part-time consulting opportunity for experienced customer support, customer success, and service delivery professionals with backgrounds in client support, account service, customer experience, and related service operations. This role focuses on reviewing and evaluating customer-facing documents and professional work products for quality, accuracy, relevance, and practical soundness. Selected professionals will assess support materials, service workflows, customer communications, presentations, spreadsheets, and related documentation while providing clear, structured feedback.
Requirements
- Bachelor's degree or higher
- At least 2+ years of relevant professional experience in customer support, customer success, service delivery, client success, or a closely related field
- Experience as a Customer Support Specialist, Customer Success Manager, Client Success Manager, Service Delivery Manager, or similar professional
- Strong understanding of customer support, service delivery, account relationships, and customer experience
- Strong analytical and document-review skills
- Strong written communication skills
- High attention to detail and ability to follow structured guidelines
- Strong proficiency with Excel, PowerPoint, and Word
- Comfortable reviewing varied customer-facing and service-related work products
- Able to work independently and provide precise professional feedback
- Applicants must be based in the United States, Europe, United Kingdom, or Canada
Responsibilities
- Review customer support materials, workflows, and service documentation for accuracy and completeness
- Assess whether proposed support approaches are practical and appropriate for real-world customer environments
- Evaluate issue-resolution processes, escalation paths, and communication quality
- Identify inconsistencies, missing information, or impractical recommendations
- Apply professional judgement grounded in customer support experience
- Evaluate materials related to customer success, onboarding, adoption, and ongoing relationship management
- Review approaches to customer engagement, retention, and account support
- Assess whether recommendations appropriately reflect customer needs and business objectives
- Identify gaps in service delivery or customer communication
- Evaluate customer-success strategies for clarity and practicality
- Review service-delivery plans, processes, and supporting documentation
- Assess workflows, responsibilities, handoffs, and service expectations
- Identify operational gaps, unclear ownership, or coordination issues
- Evaluate whether service processes are structured effectively
- Review recommendations for improving customer-facing operations
- Evaluate customer-facing written materials for clarity, tone, relevance, and professional quality
- Review responses to customer issues, questions, and service scenarios
- Assess whether communication appropriately addresses customer needs
- Identify unclear, incomplete, or inconsistent messaging
- Evaluate communication quality across different service contexts
- Review scenarios involving customer complaints, escalations, or complex support needs
- Assess prioritisation, ownership, communication, and proposed resolutions
- Evaluate whether recommendations appropriately address both customer and operational considerations
- Identify incomplete or ineffective resolution approaches
- Apply practical judgement to customer-service scenarios
- Review customer support and success metrics, reports, and supporting analyses
- Assess service performance, customer outcomes, and operational indicators
- Evaluate whether conclusions are appropriately supported by available information
- Identify analytical inconsistencies or unsupported recommendations
- Review reporting for clarity and decision usefulness
- Review Excel spreadsheets and Word documents for accuracy, completeness, and consistency
- Assess tables, metrics, written analyses, and supporting information
- Identify missing information, calculation issues, or discrepancies
- Evaluate whether underlying data supports stated conclusions
- Maintain strong attention to detail across work products
- Review PowerPoint presentations for clarity, structure, and professional quality
- Assess service narratives, supporting data, and customer-related recommendations
- Identify inconsistencies between source information and presented conclusions
- Evaluate whether findings and recommendations are communicated effectively
- Review presentation materials against defined project guidelines
- Assess assigned work products against defined quality standards
- Identify substantive customer-service, operational, analytical, and presentation issues
- Distinguish material concerns from minor editorial issues
- Provide clear, concise, and actionable written feedback
- Apply evaluation criteria consistently across assignments
Benefits
- Flexible scheduling based on project requirements
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What This Job Offers
Job Type
Part-time
Career Level
Mid Level
