Customer Experience Representative
About The Position
At Applied Maintenance Supplies and Solutions (MSS), a division of Applied Industrial Technologies, the Customer Experience Representative supports and sells to customers across an assigned district. The role has an immediate impact on customer experience, company performance, and personal earnings. It is suited to someone with consultative sales strengths and some knowledge of industrial products. The position is expected to be performed onsite and is not eligible for relocation benefits. The role reports to the Customer Service Manager. Candidates must be authorized to work in the United States; visa sponsorship is not available.
Requirements
- Some knowledge of industrial products.
- Ability to solve problems in situations where solutions are familiar or where only limited standardization exists.
- Ability to communicate detailed information, often involving customer needs and wants.
- Ability to organize and plan short- and long-term projects.
- Ability to manage multiple tasks at one time.
- Ability to communicate effectively in writing and verbally at all levels of the organization, outside of voicemail.
- Authorization to work in the United States; the employer cannot sponsor work visas for this position.
Responsibilities
- Achieve sales objectives through effective customer service and communication.
- Interact extensively with sales representatives and customers to clarify needs and research situations.
- Communicate with customers to identify potential growth opportunities and product line extensions.
- Provide customer feedback and suggestions to management and the sales team.
- Provide spot-buy capabilities to increase customer satisfaction.
- Help provide coverage with sales representatives who are on vacation or for open sales territories.
- Maintain existing vendor-managed inventory setups and plan and organize new customer locations.
- Learn, enforce, and support corporate policies and guidelines in a consistent, professional manner.
- Create and maintain a professional image.
- Complete paperwork necessary to fulfill position responsibilities.
Benefits
- Career advancement opportunities
- Rewards for individual contribution and ideas
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
