Full Time Customer Experience Representative - Grand Junction Airport

Enterprise•Grand Junction, CO

3d•Onsite

About The Position

The Customer Experience Representative (CXR) provides superior, friendly, and efficient transactions and offers company-approved services and products to create a positive experience for customers. The role facilitates the rental process by verifying and documenting necessary driver information to support efficient and timely rental and return experiences. The position is based at Grand Junction Airport, 2828 Walker Field Dr., Grand Junction, CO 81506, and pays $21.50 per hour. The schedule is Sunday through Thursday, 8:00 a.m. to 5:00 p.m., with a consistent 40-hour workweek.

Requirements

Must be at least 18 years old.
Must have a high school diploma or GED.
Must have a valid driver's license with no more than two moving violations and/or at-fault accidents on the driving record in the past three years.
Must have no drug- or alcohol-related conviction (DUI, DWI, or DWAI) on record within the past five years.
Must be authorized to work in the United States and not require company work-authorization sponsorship now or in the future.
Must have at least 12 consecutive months of prior customer service, retail, or administrative support experience.

Responsibilities

Meet and greet customers in a professional, friendly, and timely manner.
Provide efficient customer service by explaining rental terms and conditions, vehicle features, and other services.
Use company-approved sales and service techniques to identify customer needs and offer optional protection products, upgrades, fuel options, and additional equipment.
Offer directions, maps, local-area information, and appropriate service information to assist customers.
Answer incoming calls about reservations, rate quotes, and general questions, and provide information and resolutions to customers, other branches, and vendors.
Place outgoing calls for callback management and other assigned purposes.
Help assess the condition of rental vehicles upon return.
Notify management of known customer problems.
Notify management of known vehicle problems and required vehicle maintenance.
Build knowledge and skills, pursue on-the-job training and development opportunities, and participate in company-sponsored classroom training.
Perform miscellaneous and backup job-related duties as assigned.