Seasonal Customer Experience Representative - Grand Junction Regional Airport

Enterprise Mobility•Grand Junction, CO

9d•Onsite

About The Position

Enterprise Mobility is hiring a Seasonal Customer Experience Representative for National and Alamo at Grand Junction Regional Airport. The role provides friendly, efficient customer transactions and offers company-approved products and services to create a positive customer experience. It also supports the rental process by verifying and documenting required driver information to help ensure efficient rental and return transactions. The position is located at 2828 Walker Field Drive, Grand Junction, CO 81506, and pays $21.50 per hour. The listed schedule is Monday, Friday, Saturday, and Sunday from 9:00 a.m. to 7:00 p.m.; Tuesday, Wednesday, and Thursday are off. The posting states seasonal employees cannot exceed 180 days of service and also says seasonal employees may work for up to 120 days during a defined season, with a six-month break in service required before returning as a seasonal or regular employee.

Requirements

Must be at least 18 years old.
Must have a valid driver's license with no more than two moving violations and/or at-fault accidents on the driving record in the past three years.
Must have no drug- or alcohol-related convictions on the driving record in the past five years.
Must be authorized to work in the United States and not require work authorization sponsorship now or in the future.
Seasonal employees may work up to 120 days during a defined season and must have a six-month break in service before returning as a seasonal or regular employee.

Responsibilities

Meet and greet customers in a professional, friendly, and timely manner.
Provide efficient customer service by explaining rental terms and conditions, vehicle features, and services, including optional protection products, upgrades, fuel options, and additional equipment.
Offer customer assistance such as directions, maps, local area information, and relevant service information.
Answer incoming calls about reservations, rate quotes, general questions, and customer, branch, or vendor information and resolutions.
Place outgoing calls for callback management and other assigned purposes.
Help assess the condition of rental vehicles upon return.
Notify management of known customer problems.
Notify management of known vehicle problems and required maintenance.
Build knowledge and skills and pursue on-the-job training, development opportunities, and company-sponsored classroom training.
Clean vehicles when applicable.