Seasonal Customer Experience Representative - Grand Junction Regional Airport
About The Position
Enterprise Mobility is hiring Seasonal Customer Experience Representatives for National and Alamo at Grand Junction Regional Airport. The role provides superior, friendly, and efficient customer transactions, offers company-approved services and products, and supports a positive customer experience. It also facilitates rental and return processes by verifying and documenting necessary driver information. Seasonal employees may work for up to 120 days during a defined season and must have a six-month break in service at the end of the season before returning as a seasonal or regular employee. The posting also states that seasonal employees cannot exceed 180 days of service. The position is located at 2828 Walker Field Drive, Grand Junction, Colorado 81506, and pays $21.50 per hour. The listed schedule is Monday, Friday, Saturday, and Sunday from 9:00 a.m. to 7:00 p.m.; Tuesday, Wednesday, and Thursday are off.
Requirements
- Must be at least 18 years old.
- Must have a valid driver's license.
- Must have no more than two moving violations and/or at-fault accidents on the driving record in the past three years.
- Must have no drug- or alcohol-related convictions on the driving record in the past five years.
- Must be authorized to work in the United States and not require work authorization sponsorship from the company now or in the future.
Responsibilities
- Meet and greet customers in a professional, friendly, and timely manner.
- Provide efficient customer service by explaining rental terms and conditions, vehicle features, and other services, and by offering optional protection products, upgrades, fuel options, and additional equipment.
- Assist customers with directions, maps, local area information, and appropriate service information.
- Answer incoming calls regarding reservations, rate quotes, and general questions; provide information and resolve issues for customers, other branches, and vendors.
- Place outgoing calls for callback management and other assigned purposes.
- Help assess the condition of rental vehicles upon return.
- Notify management of known customer problems.
- Notify management of known vehicle problems and required vehicle maintenance.
- Build knowledge and skills and pursue on-the-job training, development opportunities, and company-sponsored classroom training.
- Clean vehicles when applicable.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
