Customer Experience Representative

Hearst•Dallas, TX

2d•Onsite

About The Position

Homecare Homebase is seeking a Customer Experience Representative to troubleshoot software issues for clients and ensure the best possible experience with Homecare Homebase software. This role is essential in guiding customers through software challenges and eliminating obstacles so they can focus on delivering high-quality patient care. Homecare Homebase helps home health and hospice organizations nationwide overcome business and technological challenges. As a Customer Experience Representative, you will often be the face of Homecare Homebase for clients, supporting the company's mission to empower exceptional care by providing excellent customer service and assisting clients with their daily use of the software. Founded in 1999, Homecare Homebase is dedicated to helping clients overcome business and technological challenges, with services rooted in systems thinking that reach across the entire organization from Intake to Discharge.

Requirements

Driven individuals who remain engaged in their own professional growth and thrive under clearly defined goals and ample career opportunities
Quick learners with strong problem solving and creative thinking abilities
Strong written and verbal communicators who are empathetic to customer needs and desire to make a difference in the lives of others
Team players who are passionate about their work and will actively contribute to a positive, collaborative environment
a bachelor's degree or an equivalent combination of some college and significant work experience
US Citizens or Permanent Residents eligible to work in the US without immigration restrictions

Responsibilities

Communicating with customers via phone, email, and live chat
Assisting customers with questions, software navigation, and issue resolution
Identifying trending issues and providing thorough research and documentation of findings
Coordinating with teams across the business to relay information