Customer Experience Rep Intern

Burlington Telecom • Burlington, VT

1d • Onsite

About The Position

Burlington Telecom is looking for an energetic and motivated individual who is eager to learn, develop new skills, and grow with our team. The Customer Experience Representative Intern will gain hands-on experience supporting the customer service experience for video, high-speed internet, and telephone services for residential and commercial customers. This internship is designed to provide exposure to the telecommunications industry while developing communication, problem-solving, and customer service skills in a supportive and collaborative environment. If you are looking for an opportunity to learn and grow in a friendly workplace, then Burlington Telecom is the place for you!

Requirements

• High school diploma or GED equivalent

Nice To Haves

• Coursework, internship experience, customer service experience, or technical training related to telecommunications, electronics, or technology preferred
• Currently pursuing or recently completed a degree, certification, or technical training program preferred
• Bilingual preferred
• Valid driver's license

Responsibilities

• Ability to prioritize and organize effectively
• Assist with troubleshooting and basic problem-solving related to broadband equipment and customer service issues
• Ability to use personal computer and software applications (i.e. word processing, spreadsheet, billing system)
• Knowledge of basic mathematics
• Gain familiarity with video, broadband, and phone products and services through on-the-job training
• Knowledge of common phone etiquette and de-escalation techniques
• Able to communicate clearly, educate customers and promote/sell company services
• Ability to work both independently and collaboratively while learning daily job responsibilities
• Must be flexible and able to handle multiple tasks concurrently
• Adapting, learning and delivering the best customer service our industry can give
• Support the promotion of company products and services
• Assist with researching customer complaints, processing payments, and billing adjustments under supervision
• Support sales initiatives by identifying customer needs and opportunities for additional services
• Assist with follow-up on sales leads and customer inquiries
• Resolve customer account issues
• Perform other duties as may be requested by supervisor
• Assist with service order provisioning through multiple user interfaces and systems
• Maintain an appropriate and professional image of the company through appearance, demeanor, and interactions with customers
• Follow all safety rules and comply with company policies and specifications
• Speak and understand English language proficiently

Benefits

• We provide an environment that gives each employee the opportunity to nurture their gifts and achieve their potential.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Education Level: High school or GED