Customer Experience Intern

American Fidelity • Oklahoma City, OK

3d

About The Position

American Fidelity is a certified Great Place to Work for All! No matter where you work in the organization, you have a chance to make a difference. Our culture focuses on helping Colleagues to be their best! We work hard to make a difference to our Customers and community, focus on teamwork and collaboration and always offer a different perspective - a different opinion. We want to meet you! Share your information directly with our American Fidelity recruiting team and join our talent pipeline! American Fidelity specializes in the education, public sector, automotive and healthcare industries with products like group and individual life, health and annuity services as well as other financial security products and services. We’re focused on offering a different opinion to our Customers – making things easier for them by providing benefits administration and education. For our policyholders, we help provide financial security through our benefit offerings, which provide coverage for some of life’s worst events – cancer, accidents, critical illnesses, death and more – and for some of life’s best – childbirth, retirement and more. Learn more about us!

Requirements

• Must be a Sophomore or above
• Wants to learn more about working in a corporation
• Is Customer focused – enjoys engaging with people through phone and email
• Possesses excellent communication skills, both oral and written
• Is flexible to adapt to achieve team goals
• Has the technical skills required for navigating multiple systems and learning new technology

Responsibilities

• Support customer research and insights by helping collect, organize, and summarize customer feedback, surveys, and journey observations to identify experience pain points and improvement opportunities.
• Assist with journey mapping and experience documentation, including updating current-state artifacts, validating touchpoints, and ensuring customer needs are represented across projects.
• Collaborate with CX, UX, and partner teams on audits, reviews, and small initiatives—such as portal or app evaluations—to help improve consistency and overall customer experience quality.

What This Job Offers

• Career Level: Intern
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees