Customer Experience Intern (12 Months)

BMW Group • Richmond Hill, ON

4d • Onsite

About The Position

An exciting opportunity awaits you in our Customer Interaction team where you will experience pride and passion to work for a leader in the automotive industry with a strong heritage for manufacturing premium-quality iconic products. Working alongside a team of inspirational leaders, you will be motivated and have the necessary support to create and implement new ideas that will influence and contribute directly to the organization's success.

Requirements

• High attention to detail allowing for quick ability to brainstorm innovative business solutions for both strategic and day-to-day business issues.
• Excellent ability to quickly grasp new technical concepts and adapt to new technology.
• Demonstrated interpersonal skills and experience of working closely with various business stakeholders to build a strong rapport.
• Ability to work well in high pressure situations, acting with urgency and taking appropriate action.
• Strong communications skills to get messages clearly across to internal and external stakeholders.
• High level of proficiency in Excel, Powerpoint, data analysis, data reporting and visualization.
• Solid organization skills that will allow you to stay on top of tasks assigned from multiple senior team members.
• You thrive working in a team environment and offer to assist with other duties.

Nice To Haves

• French language (written and oral) is an asset.
• Experience with Salesforce or similar CRM/database systems is an asset.
• Understanding of basic research principles/ statistics (e.g. sig testing, key driver analysis) an asset.
• Working knowledge of BI tools such as Tableau is an asset.
• Knowledge of SQL is an asset.

Responsibilities

• Support the Voice of Customer survey program including analysis and reporting of results to internal stakeholders, troubleshooting data issues/Retailer inquiries and ensuring program is operating without issue
• Assist with Retailer communication as well as with monthly and ad-hoc reporting
• Support with in-depth consumer insight analytics and other data requests for agency briefs and internal business unit needs
• Support with system troubleshooting, testing, data analytics and project management.
• Gain invaluable experience by directly managing and being involved with critical projects on the Customer team.
• Network and collaborate with many departments across the company and work on a variety of challenging cross-functional tasks and projects.
• Challenging tasks will often be assigned, and you will be kept accountable for accomplishing important milestones. This will be an incredibly valuable experience for you - one that will not only help with your career development but push you closer towards achieving your personal goals as well.

Benefits

• An award-winning culture.
• Cutting edge innovation and creativity.
• Flexible working models.
• World-class office space.
• Fresh & nutritious meals in our amazing fully staffed, and subsidized, onsite cafeteria.
• Fully stocked coffee/tea bar.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Education Level: No Education Listed