Customer Experience Intern

Goodshuffle Pro • Washington, DC

4d

About The Position

As a Customer Experience Intern, you'll play a vital role in ensuring our users have a seamless and delightful experience with Goodshuffle. You'll gain hands-on experience in customer support, user engagement, and data-driven decision-making while working closely with our Customer Experience team. You'll also help us better serve our growing community of Spanish-speaking event professionals, bringing your bilingual skills to projects across onboarding, content, and customer outreach.

Requirements

• Strong communication skills with a customer-first mindset
• Native or near-native fluency in Spanish, with strong professional English — you'll be creating customer-facing content and representing Goodshuffle to Spanish-speaking business owners
• Passion for technology, events, SaaS platforms, and SMBs
• Proactive, detail-oriented, and eager to learn
• Ability to adapt in a fast-paced, team-oriented environment

Nice To Haves

• Experience with CRM tools (e.g., HubSpot, Zendesk) is a plus but not required

Responsibilities

• Assist customers via chat, email, and occasional calls, helping them navigate our platform and troubleshoot issues
• Gather and analyze customer feedback to identify trends and areas for improvement
• Create and update help center articles, FAQs, and other self-service resources
• Support onboarding efforts by assisting with training sessions and tutorials
• Work cross-functionally with Product, Marketing, and Sales teams to relay customer insights
• Contribute to special projects that enhance the customer experience, such as improving workflows or testing new features
• Translate and culturally adapt in-app onboarding flows in Intercom, and help build the backend logic so customers see content in their preferred language
• Re-record existing webinars and trainings in Spanish using the platform live, and help script and organize Spanish-language New Customer Orientation sessions
• Partner with CX and Sales to identify Spanish-speaking accounts in HubSpot, build targeted outreach, and translate existing sales collateral
• Assist with the creation of Spanish-language social media and short-form content that reflects the voice of our customers
• Leverage AI tools like Claude, n8n, and Hubspot agents to support onboarding efforts

Benefits

• Real-world experience in customer success and SaaS operations
• Mentorship from industry professionals across CX, Marketing, and Sales
• Ownership of meaningful projects that directly impact a growing segment of our customer base
• The opportunity to work in a dynamic, innovative startup environment
• A chance to make a meaningful impact on our customers and business

What This Job Offers

• Career Level: Intern
• Education Level: No Education Listed