Customer Experience Intern

Cirkul • Tampa, FL

3d • Onsite

About The Position

What is Cirkul? Cirkul is a rapidly growing company on a mission to transform how beverages are developed, distributed, and enjoyed. It’s a new way to hydrate—so much so that 96% of customers say they drink more water with Cirkul! With over 150 flavor options available without sugar or calories, Cirkul provides customers with a fully customizable, reusable water bottle and cartridge system. Since 2018, millions have dropped sugary soda and energy drinks, and turned up their plain boring water with Cirkul! A full range of products is available at DrinkCirkul.com, and Cirkul is also sold by Amazon, Costco, Walmart, Kroger, and grocery stores nationwide. Based on a survey conducted with 3,258 Cirkul Customers

What is this role? As a Customer Experience Intern, you’ll support customers across email, phone, chat, and occasionally social media, helping deliver a positive, on-brand experience at every touchpoint. This is a hands-on opportunity to gain experience in a fast-paced eCommerce environment.

Requirements

• Currently pursuing a degree in Communications, Marketing, Business, Public Relations, or a related field
• Strong written and verbal communication skills
• Comfortable multitasking across multiple channels (phone, email, chat, social)
• Detail-oriented with strong organizational and computer skills
• Interest in customer experience, eCommerce, or direct-to-consumer brands

Responsibilities

• Respond to customer inquiries and troubleshoot issues quickly and efficiently across email, chat, phone, and occasional social media interactions.
• Learn and navigate internal systems to manage and resolve customer needs from start to finish.
• Think critically and creatively to provide solutions that enhance the overall customer experience.
• Deliver friendly, high-quality service while sharing customer feedback and insights with internal teams.
• Communicate clearly, professionally, and consistently to build confidence in the brand.
• Go above and beyond to ensure every interaction leaves a positive, lasting impression.

Benefits

• Competitive salary based on experience and market
• Generous benefits
• 401k match
• PTO
• Insurance for your fur babies
• Employee discounts on Cirkul products
• New corporate office space with great amenities
• Opportunity to work with a best in class team, in a hyper growth company, taking over the hydration industry
• A culture that rewards results

What This Job Offers

• Career Level: Intern
• Education Level: Associate degree