Customer Experience Program Specialist
About The Position
Corning Optical Communications is seeking a Customer Experience (CEx) Program Specialist to provide dedicated project and account management support to Global and Strategic Hyperscale Data Center accounts. The specialist will work with the Global Account Manager (GAM) team to coordinate cross-functional project delivery, manage customer timelines, and support Data Center customers from project kickoff through completion. The role coordinates work across Customer Operations, Product Line Management, Supply Chain, and Manufacturing; supports Global Account Managers and Sales Engineers; maintains project forecasts and account data; and coordinates customer meetings and follow-up. It also helps identify project opportunities and supports closing high-profile business in the Global and Strategic Data Center market. The position does not support immigration sponsorship.
Requirements
- At least 3 years of experience in project coordination, program management, or account management in a B2B technology, telecommunications, or data center environment.
- Proficiency with Salesforce.com and SAP for project tracking, forecasting, and customer record management.
- Proficiency with MS Office Suite, including Excel, PowerPoint, OneNote, Teams, and SharePoint.
- Knowledge of data center, fiber optic, or optical communications products and markets.
- Demonstrated ability to manage multiple customer accounts and competing project priorities simultaneously.
Nice To Haves
- Bachelor’s degree in business, Communications, or a related field; equivalent experience is considered.
- Background in Customer Care, Customer Operations, Marketing, Product Line Management, or Sales.
- Prior experience supporting Hyperscale or Global Data Center accounts.
- Willingness and ability to travel to customer sites as required.
Responsibilities
- Coordinate delivery for large-scale Data Center accounts with Customer Operations, Product Line Management, Supply Chain, and Manufacturing, tracking project timelines and milestones and maintaining documentation for internal and external stakeholders.
- Support Global Account Managers and Sales Engineers by identifying key decision makers and influencers in assigned accounts and actively managing customer contacts to support deal closure.
- Forecast major projects through Salesforce.com and SAP, and keep project data, onsite dates, and status updates current in internal tools and weekly stakeholder meetings.
- Attend and coordinate customer meetings to review project metrics and manage open action items.
- Identify new project opportunities within assigned accounts and support the close of high-profile business in the Global and Strategic Data Center market.
Benefits
- Company-wide bonuses and long-term incentives.
- 100% company-paid pension benefit with fixed contributions.
- Matching contributions to a 401(k) savings plan; total company contributions to retirement accounts can reach between 7% and 12% of pay, depending on age and years of service.
- Medical, dental, and vision benefits.
- Paid parental leave and family building support.
- Fitness benefits.
- Company-paid life insurance and disability benefits.
- Disease management programs.
- Paid time off.
- Employee Assistance Program (EAP).
- Recognition program to celebrate successes and reward exceptional contributions.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
