Customer Experience Specialist

Balfour Beatty Communities • Great Falls, MT

4d • Onsite

About The Position

At Balfour Beatty Communities, the Customer Experience Specialist helps deliver exceptional living experiences and serves as a community ambassador. The role includes property marketing, sales, customer engagement, and support for prospects, applicants, and current residents. The specialist guides customers through application, leasing, move-in, renewal, and move-out processes and supports resident engagement throughout their residency.

The position is performed in an office and involves frequent direct interaction with community management, facilities management, residents, and other staff members. Balfour Beatty Communities is part of Balfour Beatty Investments and Balfour Beatty, plc.

Requirements

• High school diploma or GED.
• At least one year of customer service experience.
• Strong people management and leadership skills.
• Solid interpersonal, customer relations, and communication skills.
• Experience using Microsoft Office, including Outlook, Word, and Excel.
• Valid state-issued driver's license and a safe driving record.

Nice To Haves

• Property management or hospitality experience.

Responsibilities

• Manage and respond to community inquiries in accordance with Exceptional Living Policies.
• Deliver responsive, consistent, positive, and professional customer interactions that support resident experience and satisfaction.
• Attract prospective residents through outreach and advertising that highlights the community's unique selling features.
• Follow up with qualified prospects according to company policy.
• Renew residents at the end of lease terms where required.
• Monitor, communicate, and manage the prospective resident waitlist in accordance with company policy.
• Inspect the property regularly to identify deficiencies or issues that need attention.
• Prepare the property for daily showings, including opening and closing model units and amenities.
• Conduct pre-inspections of move-ins to ensure homes are ready for occupancy and conduct move-out inspections using company software.
• Create, coordinate, attend, and assist with Lifeworks events and activities as required.
• Learn and apply community lease agreements and policies to assist with resident needs and inquiries.
• Conduct market surveys to compare competitors' advantages and weaknesses.
• Use company software according to its policies.

Benefits

• Discretionary bonuses.
• Medical and dental insurance beginning the first of the month following employment.
• Health, flexible spending, and dependent care accounts.
• Company-paid life insurance.
• 401(k) plan with employer matching.
• Paid time off including sick days, floating holidays, vacation, and personal days.
• Two volunteer days per year.
• Company-paid short-term and long-term disability.
• Parental leave.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED