Customer Experience Specialist

Mane USA•Lebanon, OH

13d•Onsite

About The Position

MANE, a 5th generation French family-owned business, is a renowned innovator in the Flavor and Fragrance industry. As sensation enthusiasts, we are dedicated to creating exceptional moments in people’s lives through timeless flavors and fragrances. Our passion, creativity, and innovation drive us to capture what moves. The Customer Experience Specialist manages food and catering for the Development Center Building, including customer visits, guests, Town Hall meetings, and other assigned meal needs. This person also keeps specific areas of the building clean, including the break areas, lobby, main conference rooms, and restrooms. The role works with all internal employees and external contractors, vendors, auditors, customers, and guests.

Requirements

Minimum 1 year of food service experience
Minimum 1 year of custodial experience
Computer literate

Nice To Haves

High School Diploma or equivalent experience preferred
Industrial or construction backgrounds preferred for custodial experience
Flavor industry experience preferred

Responsibilities

Coordinate and order food and beverages for customer visits, events, Town Halls, internal meetings, and other meals as needed
Ensure timely delivery and handle setup, including decoration, cutlery, plateware, and room or area setup and teardown
Oversee the cafeteria during customer visits to ensure food reserved for guests remains available for them
Clean up after food service
Assist with café setup and teardown for specific events
Maintain the Meals/Catering Tracking Spreadsheet
Reconcile all meal receipts in Concur and SharePoint
Maintain cutlery inventory and reorder as needed
Maintain the Customer Experience conference rooms - wipe tables, counters, and glass boards, and sweep or mop floors
Keep conference room refrigerators stocked with soda and water
Clean and maintain the break areas, lobby, and main conference rooms
Clean restrooms at the end of the day
Help with additional cleaning and other tasks as needed during downtime
Coordinate with the office supply vendor to ensure necessary supplies are on hand
Order and restock office supplies from the approved vendor
Unbox, organize, and shelve new stock when it arrives each Thursday
Order and maintain inventory of Customer Experience supplies and equipment, ensuring cleanliness and serviceability
Assist the Sr. Shipping and Receiving Coordinator with consumable stocking and distribution for the sensory and lab groups
Serve as backup at the front desk for overflow work
Sort and distribute mail to the appropriate department or employee
Create monthly birthday cards and distribute them to the appropriate Human Resource Business Professional
Assist the Sensory, Consumer Insights, and Marketing groups with special needs
Other duties as assigned by management