Customer Experience Specialist

Balfour Beatty • Abilene, TX

11d

About The Position

The Customer Experience Specialist supports exceptional living experiences through property marketing, sales, customer engagement, and resident services. As a community ambassador, this role builds interest in the property and helps prospects, applicants, and current residents find a home suited to their needs. The specialist guides customers through application, leasing, move-in, renewal, and move-out processes, while engaging residents throughout their residency.

The position also involves responding to community inquiries, supporting leasing and renewal activity, preparing and inspecting property and homes, coordinating resident events, and maintaining knowledge of lease agreements, community policies, and company software. Work is performed in an office, with frequent interaction with community management, facilities management, residents, and other staff.

Requirements

• High school diploma or GED.
• At least one year of customer service experience.
• Strong people management and leadership skills.
• Solid interpersonal, customer relations, and communication skills.
• Experience with Microsoft Office, including Outlook, Word, and Excel.
• Valid state-issued driver’s license and a safe driving record.

Nice To Haves

• Property management or hospitality experience.

Responsibilities

• Manage and respond to community inquiries in accordance with Exceptional Living Policies.
• Deliver responsive, consistent, positive, and professional interactions that support resident experience and satisfaction.
• Create exceptional experiences during customer and resident encounters.
• Attract prospective residents through outreach and advertising that highlights the community’s selling features.
• Follow up with qualified prospects in accordance with company policy.
• Renew residents at the end of lease terms where required.
• Monitor, communicate, and manage the prospective resident waitlist in accordance with company policy.
• Regularly inspect the property and identify deficiencies or issues that need attention.
• Prepare the property for daily showings, including opening and closing model units and amenities.
• Conduct pre-inspections before move-ins and move-out inspections using company software.
• Create, coordinate, attend, and assist with Lifeworks events and activities as required.
• Maintain knowledge of the community lease agreement and policies to assist with resident needs and inquiries.
• Conduct market surveys to compare competitors’ advantages and weaknesses.
• Use company software in accordance with its usage requirements and policies.

Benefits

• Discretionary bonuses
• Medical and dental insurance beginning on the first of the month following employment
• Health, flexible spending, and dependent care accounts
• Company-paid life insurance
• 401(k) plan with employer matching
• Paid time off, including sick days, floating holidays, vacation, and personal days
• Two volunteer days per year
• Company-paid short-term and long-term disability
• Parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED