Customer Experience Program Specialist

Corning•Charlotte, NC

2d•$63,000 - $86,625•Onsite

About The Position

Corning Optical Communications is a global leader in fiber and optical connectivity, with the Hyperscale Data Center market being a fast-growing area of focus. As a Program Specialist, you will be the operational backbone for strategic customer relationships, coordinating complex projects, aligning cross-functional teams, and ensuring commitments are met on time. This is a high-visibility role at the intersection of project management and customer partnership, working directly with Global Account Management and Sales Engineering teams on key Data Center accounts.

Requirements

Bachelor's degree or equivalent combination of education and experience
3+ years of experience in account management, project coordination, or customer operations
Demonstrated ability to manage multiple concurrent projects across cross-functional teams
Proficiency with Salesforce CRM and Microsoft Office Suite (Excel, PowerPoint, Teams)
Experience coordinating with Supply Chain, Operations, or Product teams on complex project delivery

Nice To Haves

Background in data center, fiber optics, telecommunications, or networking industry
Experience with SAP or other ERP systems
Background in Customer Care, Marketing, or Sales support functions
Flexibility to work outside standard business hours when required to support customer needs

Responsibilities

Coordinate project delivery for assigned Data Center accounts by aligning Customer Operations, Supply Chain, and Product teams on timelines, milestones, and customer commitments.
Manage customer-facing communications and meeting coordination, ensuring internal and external stakeholders stay informed on project status throughout the delivery lifecycle.
Provide tactical account management support to Global Account Managers and Sales Engineers, including tracking key contacts, opportunities, and project activity in Salesforce CRM.
Maintain and update project forecasts and delivery timelines in internal planning tools to support Supply Chain and Product teams.
Travel to customer sites and account meetings as needed (up to 25%) to review project performance and strengthen customer relationships.