Customer Experience Ops Intern

Cribl•San Francisco, CA

8d•Hybrid

About The Position

Join the company that’s building the telemetry infrastructure for the AI era. At Cribl, we partner with IT and Security teams at many of the world’s biggest enterprises, including half of the Fortune 100, to bridge the gap between AI ambition and infrastructure reality. As the AI Platform for Telemetry, we give customers the choice, control, and flexibility to manage and analyze telemetry for both humans and agents, so they can build what’s next. We’re one of the fastest‑growing private companies and a leading player in a massive, fast‑moving market. With a global workforce, we’re remote‑first and grounded in a simple idea: software is a people business. Cribl is the place where curious, collaborative people can do their best work, grow fast, and bring their full selves to the herd. Our Customer Experience (CX) Operations team manages post-sales programs that drive onboarding, adoption, and long-term customer success. From communications to workshops to reporting and tooling, we deliver the infrastructure that helps Cribl customers thrive and internal teams stay productive. We’re looking for a curious, organized, and driven 2026 graduate who’s excited to learn how operations support the customer journey. This internship is designed as a 3-month “intern-to-hire” opportunity. During that time, you’ll receive hands-on training and begin supporting key programs. If there’s mutual alignment and demonstrated success, we’ll look to bring you on full-time at the end of the internship. This is a hybrid role with in-office time at Cribl HQ in San Francisco on average once per week. Candidates must be located in the Bay Area.

Requirements

A BA or BS degree from an accredited college or university (graduating 2026), ideally in technology, data science, or a related field with Computer Science
Strong communication skills and a customer-first mindset—you’re comfortable engaging with others and keeping things organized
Proven time management skills; you’ve juggled deadlines, group projects, or leadership roles
Eager to learn, take feedback, and grow in a fast-paced environment
Quick learner with solid problem-solving instincts and attention to detail
Comfortable using tools like Google Workspace, and other communication tools such as Zoom, Slack, etc.
Located in the San Francisco Bay Area and is able to commute to Cribl’s SF HQ office once per week
Demonstrated ability and aptitude to quickly learn the job requirements, adapt to changes, function well in a team environment, able to collaborate cross functionally, and meaningfully contribute to operational success.

Nice To Haves

Prior internship or campus experience in tech, operations, customer support, or program coordination preferred but not required
Candidate who can not only deliver based on instructions, but also bring their curiosity, enthusiasm and fresh set of eyes to introduce new ideas for process improvements. Extra focus on knowledge and ability in reporting and data analytics.

Responsibilities

Acquire foundational system administration expertise with Gainsight as Cribl’s Customer Success platform
Learn Customer Experience Programs and Operations at a fast paced technology company
Gain hands-on learning and experience with program and project management
Contribute to customer program operations and be exposed to related opportunities within Cribl
Establish a foundation for a career in Customer Operations at Cribl and beyond
With coaching and guidance, you are able to independently own a program management and operate a workstream within CX Operations or related functions with accuracy, accountability and timeliness.