Customer Experience Manager - Overland Park, KS

Five Below•Overland Park, KS

About The Position

The Customer Experience Manager leads customer service and front-end operations at a Five Below store. The role ensures associates provide a fast, friendly customer experience, supports the store’s customer service goals, and helps maintain merchandising and store-readiness standards. The manager partners with the Store Manager and store leadership team on staffing, associate development, merchandising, and store operations, and performs Store Manager duties in their absence. The position is hourly and starts at $16.00.

Requirements

High school graduate or equivalent.
At least 2 years of management experience.
Excellent verbal and written communication skills.
Ability to multitask.
Creative thinking.
Ability to maintain composure under pressure.
At least 18 years old and able to perform the essential job functions in compliance with applicable laws.
Ability to work a flexible schedule, including days, evenings, weekends, and potentially overnight shifts; travel may be required.
Ability to frequently operate a cash register; move merchandise weighing up to 25 pounds; place and remove merchandise at heights of 5–10 feet; and ascend and descend ladders.
Ability to frequently kneel, bend, twist, and stoop, including in the stock room and on the sales floor.
Ability to frequently move across the sales floor and between the sales floor and stock room.
Ability to communicate and exchange accurate information with customers, managers, and coworkers in person and by telephone.
Ability to identify and understand email and printed instructions about merchandise layouts, associate schedules, and standard operating procedures.
Ability to remain in a stationary, upright position for 80% of the time.

Nice To Haves

College experience preferred.

Responsibilities

Ensure crew members provide positive customer interactions through personal contact.
Train crew members on the B.E.S.T. customer service experience and help ensure fast, friendly checkout.
Lead the assigned store in achieving and maintaining customer service score goals set by the District Manager.
Lead front-end operations and ensure candy, soda, and snack merchandising meets or exceeds brand standards.
Ensure front-end equipment is working and associates are trained, including on applicable services.
Perform opening and closing procedures; maintain store cleanliness and recovery; keep the store ready for customers.
Perform Store Manager duties when the Store Manager is absent.
Partner with the Store Manager to recruit, train, coach, develop, and supervise crew members.
Review corporate communications and respond as appropriate.
Partner with the store leadership team on merchandising procedures and World Recovery.
Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.
Take on additional responsibilities as determined by the Store Manager based on store needs.