Mortgage Loan Officer (Overland Park, KS)

Zillow•Overland Park, KS

6d•Hybrid

About The Position

Zillow Home Loans is hiring a purchase-focused Mortgage Loan Officer to originate home loans for customers introduced through Zillow’s ecosystem. The officer guides borrowers from initial contact through funding, delivers a high-quality customer experience, and works in a structured, metrics-driven organization. Depending on background and strengths, the role may be based in a high-volume, digitally driven environment or a relationship-based, market-focused model. Employees in this role receive competitive base pay and are eligible for incentive compensation, with actual amounts varying by experience, performance, and location. The position is categorized as an Office role, with regular work at a ZG corporate office approximately 80 to 100 percent of each month. The posting specifies that the employee must be physically located in and work hybrid from the Overland Park, Kansas office. The role also involves collection, storage, and use of voiceprints for operational and compliance purposes.

Requirements

At least 3 years of mortgage origination experience, with a strong emphasis on purchase transactions, either as an active NMLS Loan Originator with state licenses or as a Loan Originator under a federal bank license.
Completion of the 20-hour CORE Pre-Licensing Education and successful passage of the SAFE Mortgage Loan Originator Test – National Component with Uniform State Content.
Physically located in and working hybrid from the Overland Park, KS office.
Proven success originating purchase loans in either a high-volume, phone-based sales environment or an agent-centric referral model.
Strong client service orientation, consultative sales skills, and a deep understanding of the mortgage process.
Comfort working in a structured, performance-driven environment with clearly defined KPIs.
Excellent verbal communication skills and ability to build trust quickly.
Strong time management, organization, and pipeline management skills.
Proficiency with CRM, LOS, and Microsoft products (Outlook, Word, Excel).

Nice To Haves

Associate’s or Bachelor’s degree preferred.

Responsibilities

Originate and manage purchase mortgage loans from application through closing while ensuring compliance with all requirements.
Convert company-provided purchase opportunities into funded loans through proactive follow-up and effective borrower consultation.
Build strong relationships with customers and, where applicable, Zillow Preferred Agents and local partners.
Manage an active pipeline while meeting defined service levels, productivity metrics, and funding expectations.
Use Zillow’s CRM, loan origination systems (LOS), and data-driven tools to manage pipeline health and customer engagement.
Partner with centralized processing, underwriting, and closing teams to move loans efficiently.
Deliver a consistent, high-quality customer experience through phone, email, and text communication.
Stay current on market trends, lending programs, and regulatory requirements to provide tailored financing solutions.
Maintain active licensing, complete required education, and participate in ongoing professional development.