Customer Experience Manager Foley AL

Five Below•Foley, AL

1d•Onsite

About The Position

The Customer Experience Manager leads the customer experience and front-end operations at a Five Below store. The role ensures crew members provide friendly, fast service and that the store meets customer-service goals set by the District Manager. It also supports store leadership through merchandising, staffing, store readiness, and operational oversight, including performing Store Manager duties in their absence. This is an hourly position starting at $15.00. The job description notes that responsibilities may change according to store needs.

Requirements

High school graduate or equivalent.
At least 2 years of management experience.
Excellent verbal and written communication skills.
Ability to multitask.
Creative thinking.
Ability to maintain composure under pressure.
Must be at least 18 years old and able to perform the essential job functions in compliance with applicable laws.
Ability to work a flexible schedule to meet business needs, including day, evening, weekend, and potentially overnight shifts; travel may be required.
Ability to frequently operate a cash register; move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5–10 feet; climb ladders; kneel, bend, twist, and stoop; move across the sales floor and between the sales floor and stock room; and remain stationary and upright for 80% of the time.
Ability to communicate and exchange accurate information with customers, managers, and coworkers in person and by telephone, and to identify and understand email and printed instructions.

Nice To Haves

College experience preferred.

Responsibilities

Ensure crew members provide excellent customer service through personal contact with customers.
Train crew members on the B.E.S.T. customer service experience and ensure fast, friendly checkout.
Lead the assigned store in achieving and maintaining customer-service score goals provided by the District Manager.
Lead front-end operations and ensure front-end merchandising, including candy, soda, and snacks, meets or exceeds brand standards.
Ensure front-end equipment is working and associates are trained to use it and provide applicable services.
Handle opening and closing procedures, store cleanliness, recovery, and keeping the store ready for customers.
Perform Store Manager duties in the Store Manager’s absence.
Partner with the Store Manager to recruit, train, coach, develop, and supervise crew members.
Review corporate communications and respond appropriately.
Partner with the store leadership team on merchandising procedures and World Recovery.
Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.
Operate the cash register and move, retrieve, and put away merchandise as needed.
Assist customers across the sales floor and retrieve and put away merchandise in the stock room.
Follow merchandise layouts, associate schedules, and standard operating procedures communicated by email or print.