Customer Experience Manager Foley AL

Five Below•Foley, AL

1d•Onsite

About The Position

The Customer Experience Manager leads customer service and front-end operations at a Five Below store. This role ensures crew members deliver the B.E.S.T. customer service experience and fast, friendly checkout, and works toward customer service score goals set by the District Manager. The manager oversees front-end merchandising and equipment, store opening and closing procedures, cleanliness, recovery, and readiness for customers. They perform Store Manager duties when the Store Manager is absent and partner with store leadership on recruiting, training, coaching, developing, supervising, merchandising, and World Recovery. The role also includes store maintenance and other responsibilities assigned by the Store Manager according to business needs.

Requirements

High school graduate or equivalent.
At least 2 years of management experience.
Excellent verbal and written communication skills.
Ability to multitask.
Creative thinking.
Ability to maintain composure under pressure.
At least 18 years old and able to perform the essential job functions in compliance with applicable laws.
Ability to work a flexible schedule that may include day, evening, weekend, and overnight shifts, as well as travel when required.
Ability to operate a cash register frequently.
Ability to frequently move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5–10 feet.
Ability to frequently climb and descend ladders to retrieve and put away stock.
Ability to frequently kneel, bend, twist, and stoop, including in the stock room and on the sales floor.
Ability to frequently communicate and exchange accurate information with customers, managers, and coworkers, both in person and by telephone.
Ability to frequently move across the sales floor and between the sales floor and stock room.
Ability to identify and understand email and printed instructions about merchandise layouts, associate schedules, and standard operating procedures.
Ability to remain upright and stationary for 80% of the time.

Nice To Haves

College experience.

Responsibilities

Ensure crew members provide strong customer service through personal contact and deliver the B.E.S.T. customer service experience.
Lead the assigned store toward customer service score goals set by the District Manager.
Lead front-end operations, maintain front-end merchandising to brand standards, and ensure front-end equipment is working and associates are trained on applicable services.
Oversee opening and closing procedures, store cleanliness, recovery, and readiness for customers.
Perform Store Manager duties in the Store Manager’s absence.
Partner with the Store Manager to recruit, train, coach, develop, and supervise crew members.
Review corporate communications and respond accordingly.
Partner with the store leadership team on merchandising procedures and World Recovery.
Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.
Carry out additional responsibilities determined by the Store Manager based on store needs.