Customer Experience Intern
About The Position
As a Summer Intern, you will support the Customer Experience function within the Residential Business. We are looking for a motivated and analytical Intern to support our team through customer journey analysis, experience optimization, and administrative tasks. This internship is an excellent opportunity to gain hands-on experience in a customer-centric business function and to learn how a high-growth company scales its customer success processes. During your 11-week program, you will have the opportunity to learn, contribute, and develop leadership skills through your project assignment, Leadership Dialogues, and Professional Development Workshops.
Requirements
- A Major in Business, Marketing, Communications, Data Analytics, or a related field
- 3.0 GPA
- Preferably with a sophomore or junior standing pursuing an undergraduate degree
- Ability to participate from May 24, 2027 - August 6, 2027
- Ability to travel and visit plants or customer sites as needed (10% time)
- Strong interest in customer experience, client relations, and data analysis
- Proficiency with Google Suite
Nice To Haves
- Experience with a CRM platform like Salesforce or customer feedback tools is a plus.
- Excellent communication skills, both written and verbal, with strong attention to detail.
- Curiosity, empathy, and strong problem-solving skills.
- Self-motivated and able to manage multiple projects in a dynamic, fast-paced environment.
Responsibilities
- Assist with collecting and analyzing customer data to track key performance indicators (KPIs), identify customer behavioral trends, and provide actionable insights.
- Support the Customer Experience team in identifying and implementing new touchpoints, processes, and workflows to increase efficiency, scalability, and overall customer satisfaction.
- Learn through hands-on experiences by supporting Customer Experience teams with day-to-day operations and customer advocacy initiatives.
- Work with various departments, including Sales, Product, Marketing, and Operations, to support strategic customer-centric projects and initiatives.
Benefits
- Internal training programs and courses
- On-the-job experiences
- Employee Resource Groups
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What This Job Offers
Career Level
Intern
