Customer Experience Intern

GAF•Parsippany, NJ

About The Position

As a Summer Intern, you will support the Customer Experience function within GAF’s Residential Business. This role offers hands-on experience in customer journey analysis, experience optimization, and day-to-day operations, while providing exposure to how a high-growth company scales customer success processes. During the 11-week program, interns can learn and develop leadership skills through a project assignment, Leadership Dialogues, and Professional Development Workshops. The role is paid hourly at $20.00, requires 40 hours per week over the summer, and has no benefits associated with the internship.

Requirements

Major in Business, Marketing, Communications, Data Analytics, or a related field.
Minimum 3.0 GPA.
Preferably be a sophomore or junior pursuing an undergraduate degree.
Be available to participate from May 24, 2027 through August 6, 2027.
Ability to travel to plants or customer sites as needed, approximately 10% of the time.
Strong interest in customer experience, client relations, and data analysis.
Proficiency with Google Suite.
Excellent written and verbal communication skills and strong attention to detail.
Curiosity, empathy, and strong problem-solving skills.
Self-motivated, with the ability to manage multiple projects in a dynamic, fast-paced environment.
Work 40 hours per week over the summer.

Nice To Haves

Experience with a CRM platform such as Salesforce or with customer feedback tools.

Responsibilities

Assist with collecting and analyzing customer data to track KPIs, identify behavioral trends, and provide actionable insights.
Support the Customer Experience team in identifying and implementing touchpoints, processes, and workflows to improve efficiency, scalability, and customer satisfaction.
Support day-to-day Customer Experience operations and customer advocacy initiatives.
Collaborate with Sales, Product, Marketing, Operations, and other departments on strategic customer-centric projects and initiatives.