Intern II (Experience & Customer Service)

Erie Insurance • Erie, PA

2d • Hybrid

About The Position

The Future Focus Internship Program at Erie Insurance provides abundant professional and personal development opportunities. Interns gain professional experience in a challenging setting and are welcomed as part of the ERIE family, ensuring the best possible internship experience with multiple educational, developmental, professional, social, and networking opportunities. The program is highly regarded, with opportunities for socializing with high-level leaders, including the President and CEO. This internship offers a chance to contribute to meaningful business priorities within Experience or Customer Service, developing a broader understanding of how these areas support ERIE and the experiences delivered. Interns may have a primary alignment within Experience or Customer Service while participating in shared learning, networking, developmental, and cross-functional opportunities. The specific scope of each internship is flexible, with projects and focus areas determined by Program and Business Leads based on current business priorities, needs, and available developmental opportunities.

Requirements

• Applications are accepted from college students currently enrolled at an accredited college or university to pursue a four-year degree or to complete a master's degree program full-time.
• A four-year degree student should be completing sophomore, junior or senior year based on applicable 2027 Future Focus eligibility requirements.
• High school diploma, or equivalent, required.
• Pursuit of Bachelor's degree with completion of sophomore year in a relevant field required.

Nice To Haves

• A minimum cumulative grade point average of 3.0 is highly preferred.
• Minimum 3.0 GPA preferred.
• Working knowledge of word processing, spreadsheet and presentation software preferred.

Responsibilities

• Contribute to projects and assignments aligned with current Experience & Customer Service business priorities.
• Develop an understanding of Experience & Customer Service and how the functions contribute individually and collaboratively to ERIE's broader business.
• Collaborate with leaders, mentors, team members and cross-functional partners in support of assigned work.
• Gather, organize and analyze information to support assigned projects, business decisions and recommendations.
• Apply problem-solving and critical-thinking skills to assigned business opportunities and challenges.
• Develop recommendations, solutions or deliverables appropriate to assigned work.
• Participate in meetings, business observations, job-shadowing opportunities and other developmental experiences as appropriate.
• Communicate project progress, findings and outcomes to appropriate stakeholders.
• Develop professional communication, analytical, presentation, relationship-building and business skills through hands-on assignments and mentorship.
• Participate in shared Experience & Customer Service internship activities that encourage learning and connection across both areas.
• Participate in Future Focus Internship Program activities, networking opportunities and professional-development experiences.
• Perform additional assignments and special projects as determined by Program and Business Leads.
• Performs various tasks related to the achievement of division objectives.
• Conducts research and gathers information and assists in creating presentations as required.
• Analyzes data and reports findings.
• Verifies and enters data into appropriate system, and updates electronic files.
• Provides clerical and administrative support as needed.
• Completes special projects as required.

Benefits

• Multiple educational, developmental, professional, social and networking opportunities.
• Socializing with high level leaders, up to and including our President and CEO.
• A variety of challenging assignments in a stimulating work environment.
• A personal mentor.
• A variety of educational, social and community service events with other interns.
• Social events and other networking activities with senior leaders.
• Opportunities for professional development and exposure to multiple areas of the organization.
• Additional Future Focus programs and initiatives offered by ERIE Insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Education Level: High school or GED