Customer Experience Guide - Seasonal

Patagonia•Santa Cruz, CA

2d•$31 - $33•Onsite

About The Position

The Customer Experience Guide is a seasonal member of Patagonia’s retail team who supports core store teams during peak seasons, sales, and other short-term staffing needs. The role contributes to front-line retail and customer experience activities, including sales, customer service, and stocking and staging products on the retail floor. Guides represent the brand, learn about Patagonia products, share their passion for the community, and support efforts to protect the local environment. Employees are encouraged to solve problems creatively and put customers’ needs at the center of their work. Seasonal employment is for a defined, limited-duration period, typically up to four months, with set start and end dates. Seasonal employees may be regularly scheduled but may not work more than 19 hours per week, 76 hours per month, or 500 hours in a rolling 12-month period. Employment is at-will and does not guarantee employment for any specific duration. The Santa Cruz store’s current hiring need is 8–19 hours per week, with open availability required. Schedules can vary week to week, and shifts may begin or end up to two hours outside business hours. The store is open seven days a week and aims to post schedules three weeks in advance. Seasonal employees are not eligible for company-sponsored benefits except Wellness Time, employee discounts, and benefits required by applicable law.

Requirements

Proven customer service and/or sales skills.
A helpful and courteous approach to problem solving.
Effective communication skills with team members and leadership, including the ability to participate in constructive feedback.
Adaptability to changing situations and priorities, with the ability to pivot as needed.
Organizational skills and attention to detail.
Ability to prioritize and complete tasks as directed by leadership.
Ability to arrive ready to work on time and meet deadlines, or communicate issues across functions.
Self-motivation and ability to work in a team-oriented environment.
Availability for 8–19 hours per week and open availability.
Ability to work shifts up to eight hours per day and flexibility to meet business and team needs.
Ability to stand and walk for extended periods; reach overhead, bend, squat, kneel, and carry products; walk up and down stairs while carrying items; perform store cleaning; safely lift up to 55 pounds; and climb ladders.

Nice To Haves

Previous retail or related customer service experience.
Interest in or eagerness to learn about the company’s products and services.
Basic math and computer skills, with accuracy in money handling and register use.

Responsibilities

Use the company’s purpose and core values to guide decisions and act as a brand advocate inside and outside the store.
Deliver customer-centered service, use selling skills, and connect customers and communities to a life outdoors.
Support the local community and partner with core team members to involve customers and colleagues in the company’s environmental mission.
Learn about products and core sports to better serve customers.
Answer phones, work events, support front- and back-of-house operations and inventory flow, and assist with in-store repairs.
Communicate successfully with the leadership team and customer service.
Process shipments, support physical inventory, restock the sales floor, and assist with sale preparation and breakdown, product transfers, and donations.
Maintain visual store standards, including folding, hanging, buffing, steaming, dressing mannequins, and stocking the floor.
Follow security measures to help prevent theft, handle safety situations, report and resolve concerns promptly, and maintain a clean and organized store.
Help create a supportive, positive, respectful work environment free from harassment.
Complete assigned tasks according to urgency and importance, meet deadlines, and communicate issues across functions.
Contribute to a positive work environment through cooperative and professional interactions with coworkers, customers, and vendors.