Customer Experience Guide - Seasonal

Patagonia•Santa Monica, CA

4d•$24 - $26•Onsite

About The Position

The Customer Experience Guide is a seasonal member of the Retail team who supports core store teams during peak seasons, sales, and other periods of increased need. The role contributes to daily front-line retail and customer experience activities, with a focus on sales, customer service, stocking, and staging products on the sales floor. Guides represent the brand, learn about its products, connect with the community, and support efforts to protect the local environment. Employees are encouraged to solve problems creatively and put customers’ needs first. Seasonal employment is for a defined, limited-duration period, typically up to four months, with specified start and end dates. Seasonal employees may be scheduled regularly but may not work more than 19 hours per week, 76 hours per month, or 500 hours in a rolling 12-month period. Employment is at-will and does not guarantee employment for any specific length of time. The store is open seven days a week. Hiring needs are for fewer than 19 hours per week, with open availability required Friday through Monday. Shifts may begin or end up to two hours outside business hours, and schedules can vary week to week. Schedules are generally posted three weeks in advance. Employees are expected to be flexible, punctual, and aligned with the Attendance Policy. The position requires standing and walking for extended periods, reaching, bending, squatting, kneeling, carrying products, using stairs while carrying items, cleaning, lifting up to 55 pounds, and climbing ladders. Seasonal employees are not eligible for company-sponsored benefits except Wellness Time, employee discounts, and benefits required by applicable law.

Requirements

Proven customer service and/or sales skills.
Helpful and courteous approach to problem solving.
Effective communication with team members and leadership, including participation in constructive feedback.
Adaptability to changing situations and priorities.
Organizational skills and attention to detail.
Ability to prioritize and complete tasks based on urgency and importance outlined by leadership.
Ability to arrive ready to work on time, meet deadlines, and communicate issues across functions.
Self-motivation and ability to thrive in a team-oriented environment.
Basic math and computer skills, and accuracy with money handling and register use are preferred.
Open availability Friday through Monday and flexibility to meet business and team needs.
Ability to stand and walk for extended periods during shifts of up to eight hours per day.
Ability to continually reach overhead, bend, squat, kneel, and carry products.
Ability to regularly walk up and down stairs while carrying boxes, products, and other items.
Ability to perform store cleaning tasks such as sweeping, vacuuming, and emptying trash.
Ability to safely lift up to 55 pounds and comfort with climbing ladders.

Nice To Haves

Previous retail or related customer service experience is preferred.
Interest in or eagerness to learn about the company’s products and services.
Basic math and computer skills, with accuracy in money handling and register use, are preferred.

Responsibilities

Use the company’s purpose and core values to guide decisions and act as a brand advocate inside and outside the store.
Deliver customer-centered service, use selling skills, and connect customers with outdoor activities and the community.
Support community environmental activism and encourage customers and colleagues to participate in the company’s mission.
Build product knowledge and learn about products and core sports to better serve customers.
Answer phones, work events, support front-of-house and back-of-house operations and inventory flow, and assist with in-store repairs.
Communicate successfully with the leadership team and customer service.
Process shipments, support physical inventory, and restock the sales floor.
Assist with sale preparation and breakdown, product transfers, and donations.
Maintain visual store standards by folding, hanging, buffing, steaming, dressing mannequins, and stocking the floor.
Practice security measures, help prevent theft, handle safety situations, and promptly report and resolve concerns.
Help maintain a clean, organized, safe, and secure store.
Contribute to a supportive, positive, respectful work environment free from harassment.
Complete assigned tasks according to urgency and importance, meet deadlines, and communicate issues across functions.
Interact cooperatively and professionally with coworkers, customers, and vendors, and help embed justice and antiracism throughout the workplace and culture.