Customer Experience Guide - Seasonal

Patagonia

4d•$26 - $28•Onsite

About The Position

The Customer Experience Guide is a seasonal retail position supporting the Fletcher Chouinard Designs store in Ventura, California. The role supports core store teams during peak seasons, sales, and other periods of increased need, and contributes to daily front-line retail and customer experience activities. The position focuses on sales, customer service, and stocking and staging products on the retail floor. Guides learn about the products, connect with the community, and support efforts to protect the local environment while helping keep customers satisfied. Seasonal employees are hired for a defined, limited-duration period, typically up to four months, and the role has a defined start and end date. Employees may be regularly scheduled but may not work more than 19 hours per week, 76 hours per month, or 500 hours in a rolling 12-month period. Seasonal employment is at-will and does not guarantee employment for a specific length of time. The current hiring need is 8–19 hours per week, with Thursday through Saturday required. Store hours are 10:00 a.m. to 5:00 p.m. daily; shifts may begin or end up to two hours outside those hours, and schedules can vary week to week. Schedules are generally posted three weeks in advance. Seasonal employees are not eligible for company-sponsored benefits except Wellness Time, employee discounts, and benefits required by applicable law.

Requirements

Proven customer service and/or sales skills.
A helpful and courteous approach to problem solving.
Effective communication with team members and leadership, including the ability to participate in constructive feedback.
Adaptability to changing situations and priorities and the ability to pivot as needed.
Organizational skills and attention to detail.
Ability to prioritize and complete tasks according to urgency and importance as outlined by leadership.
Ability to arrive ready to work on time, meet deadlines, and communicate issues across functions.
Self-motivation and ability to work in a team-oriented environment.
Ability to stand and walk for extended periods, including shifts up to eight hours per day.
Ability to reach overhead, bend, squat, kneel, and carry products for customer service, inventory stocking, events, and merchandising.
Ability to use stairs while carrying boxes, products, and other items.
Ability to perform store cleaning tasks such as sweeping, vacuuming, and emptying trash.
Ability to safely lift up to 55 pounds.
Comfort with climbing ladders.
Availability for 8–19 hours per week, including Thursday through Saturday; flexibility to business and team needs is expected.
Punctuality and adherence to the Attendance Policy.

Nice To Haves

Previous retail or related customer service experience.
Interest in or eagerness to learn about the company’s products and services.
Basic math and computer skills.
Accuracy with money handling and register use.
Open availability.

Responsibilities

Use the company’s purpose and core values to guide decisions and act as a brand advocate inside and outside the store.
Deliver customer-centered service, use selling skills, and connect community members with outdoor activities.
Support the community and partner with core team members to involve customers and colleagues in the company’s environmental mission.
Build product knowledge and learn about products and core sports to better serve customers.
Answer phones, work events, support front-of-house and back-of-house operations and inventory flow, and support in-store repairs.
Communicate successfully with the leadership team and customer service.
Process shipments, support physical inventory, restock the sales floor, and assist with sale preparation and breakdown, product transfers, and donations.
Maintain visual store standards by folding, hanging, buffing, steaming, dressing mannequins, and stocking the floor.
Practice security measures to help prevent theft, handle safety situations, and promptly report and resolve concerns.
Maintain a clean, organized, safe, and secure store.
Help create a supportive, positive, respectful work environment free from harassment.
Contribute to a positive work environment through cooperative and professional interactions with coworkers, customers, and vendors.