Customer Experience Guide - Seasonal

Patagonia•Pasadena, CA

5d•$24 - $26•Onsite

About The Position

The Customer Experience Guide is a seasonal member of Patagonia’s retail team who supports core store teams during peak seasons, sales, and other periods of increased staffing need. The role contributes to daily front-line retail and customer experience activities, with a focus on sales, customer service, stocking, and staging products on the retail floor. Guides learn about Patagonia products, share their passion for the community, and support efforts to protect the local environment. Employees are encouraged to solve problems creatively and put customers’ needs at the center of their work. This seasonal position has a defined start and end date, typically up to four months. Seasonal employees may be regularly scheduled but may not work more than 19 hours per week, 76 hours per month, or 500 hours in a rolling 12-month period. Employment is at-will and does not guarantee employment for any specific length of time. The Pasadena store is open seven days a week. Current hiring needs are 8–19 hours per week, with Friday through Sunday required. Open availability is a plus. Shifts may begin and end up to two hours before or after business hours, and schedules may vary week to week. The store generally posts schedules three weeks in advance. The role requires punctual attendance and flexibility to business and team needs. Seasonal employees are not eligible for company-sponsored benefits except Wellness Time, employee discounts, and benefits required by applicable law.

Requirements

Proven customer service and/or sales skills.
A helpful and courteous approach to problem-solving.
Effective communication with team members and leadership, including the ability to participate in constructive feedback.
Adaptability to changing situations and priorities, with the ability to pivot as needed.
Organizational skills and attention to detail.
Ability to prioritize and complete tasks according to urgency and importance as directed by leadership.
Ability to arrive ready to work on time, meet deadlines, and communicate cross-functionally about issues.
Self-motivation and ability to thrive in a team-oriented environment.
Basic math and computer skills, and accuracy with money handling and register use are preferred.
Availability for the current hiring need of 8–19 hours per week, including Friday through Sunday; flexibility to work shifts that may begin and end up to two hours outside business hours.
Ability to stand and walk for extended periods during shifts of up to eight hours per day.
Ability to reach overhead, bend, squat, kneel, and carry products continually as needed for customer service, inventory stocking, events, and merchandising.
Ability to regularly walk up and down stairs while carrying boxes, products, and other necessary items.
Ability to perform store cleaning tasks such as sweeping, vacuuming, and emptying trash.
Ability to safely lift up to 55 pounds.
Comfort climbing ladders.
Commitment to creating a supportive, positive, respectful, and harassment-free work environment.

Nice To Haves

Previous retail or related customer service experience.
Interest in or eagerness to learn about the company’s products and services.
Basic computer and math skills, and accuracy with money handling and register use.
Open availability.

Responsibilities

Use the company’s purpose and core values to guide decisions and act as a brand advocate inside and outside the store.
Deliver customer-centered service, use selling skills, and connect customers and communities to outdoor activities.
Support the community and work with core team members to involve customers and colleagues in the company’s environmental mission.
Learn about products and core sports to better serve customers.
Answer phones, work events, support front-of-house and back-of-house operations and inventory flow, and assist with in-store repairs while communicating with leadership and customer service.
Process shipments, support physical inventory, restock the sales floor, and assist with sale preparation and breakdown, product transfers, and donations.
Maintain visual store standards, including folding, hanging, buffing, steaming, dressing mannequins, and stocking the floor.
Follow security measures to help prevent theft, handle safety situations, promptly report and resolve concerns, and maintain a clean and organized store.
Contribute to a supportive, positive, respectful work environment free from harassment.
Complete work that is valuable, thorough, timely, and aligned with quality standards.
Organize and prioritize tasks according to urgency and importance as outlined by leadership.
Work cooperatively and professionally with coworkers, customers, and vendors, and support justice and antiracism in the workplace.