Customer Experience Guide - Seasonal

Patagonia•San Francisco, CA

1d•$31 - $33•Onsite

About The Position

The Customer Experience Guide is a seasonal retail team member who supports Patagonia store teams during peak seasons, sales, and other periods of increased need. The role contributes to daily front-line retail and customer experience activities, including sales, customer service, product stocking and staging, and other tasks that help maintain a positive customer experience. Guides learn about Patagonia products and services, share their connection to the community, and support efforts to protect the local environment. Employees are encouraged to solve problems creatively and put customers’ needs first. This seasonal position is projected to last three months and has a defined start and end date. Seasonal employees may be scheduled for no more than 19 hours per week, 76 hours per month, or 500 hours in a rolling 12-month period. Employment is at-will and does not guarantee employment for a specific length of time. The listed pay range is $31.00–$33.00 per hour. Seasonal employees are not eligible for company-sponsored benefits except Wellness Time, employee discounts, and benefits required by applicable law. The role requires flexibility to meet business and team needs. Schedules may vary week to week, and shifts may begin or end up to two hours outside store business hours. The employer aims to post schedules three weeks in advance. The posting describes a San Francisco store, though its schedule section refers to the Cambridge store.

Requirements

Proven customer service and/or sales skills.
Helpful and courteous approach to problem solving.
Effective communication with teammates and leadership, including participation in constructive feedback and conflict management.
Ability to adapt to changing situations and priorities while maintaining positive workplace morale and supporting team engagement.
Organizational skills and attention to detail.
Ability to prioritize and complete tasks based on urgency and importance as outlined by leadership.
Ability to arrive ready to work on time, meet deadlines, and communicate issues cross-functionally.
Self-motivation and ability to work effectively in a team-oriented environment.
Ability to learn technical information and use basic math and computer skills; accuracy with money handling and register use is preferred.
Ability to work shifts of up to eight hours while standing or walking for extended periods.
Ability to repeatedly reach overhead, bend, squat, kneel, and carry products for customer service, inventory, events, and merchandising.
Ability to repeatedly use stairs while carrying boxes, products, and other items.
Ability to safely lift up to 55 pounds and comfort with climbing ladders.
Availability for under 19 hours per week, with open availability Friday through Sunday; flexibility for shifts that may begin or end up to two hours outside business hours.
Commitment to professional and cooperative interactions and to justice and antiracism in the workplace.

Nice To Haves

Previous retail or related customer service experience.
Interest in or eagerness to learn about the company’s products and services.
Open availability beyond the stated Friday-through-Sunday hiring need.

Responsibilities

Use the company’s purpose and core values to guide decisions and act as a brand advocate inside and outside the store.
Deliver customer-centered service, use selling skills, and connect communities with outdoor activities.
Use 18 Activism Hours to support the community, work with local nonprofits on grants and donations, and encourage customers and colleagues to participate.
Learn product features, including technical aspects of products in core sports, and stay informed about new products and business services.
Process shipments, support physical inventory, restock the sales floor, and assist with sale preparation and breakdown, product transfers, and donations.
Maintain visual store standards through tasks such as folding, hanging, buffing, steaming, dressing mannequins, and stocking the floor.
Help produce and execute retail marketing events and suggest ways to engage the community.
Participate in ongoing training, help train fellow or new employees, and support store goals.
Follow security and loss-prevention practices, respond to safety situations, promptly report and resolve concerns, and maintain a clean, organized store.
Help create a supportive, positive, respectful, harassment-free, inclusive work environment; remain open to feedback and accountability.
Ensure accuracy in point-of-sale operations and apply the Ironclad Guarantee and Worn Wear programs.
Answer phones, work events, support front- and back-of-house operations, assist with in-store repairs, and communicate with leadership and customer service.
Work assigned tasks in order of urgency and importance, arrive on time, meet deadlines, and communicate issues across teams.
Perform store maintenance such as sweeping, vacuuming, emptying trash, and cleaning.