Customer Experience Guide - Seasonal

Patagonia•Salt Lake City, UT

1d•$21 - $23•Onsite

About The Position

The Customer Experience Guide supports Patagonia’s retail store during peak seasons, sales, and other periods when additional staffing is needed. The role contributes to front-line retail and customer experience activities, including sales, customer service, and stocking and staging products on the sales floor. Guides learn about Patagonia products, share their interest in the community and local environmental efforts, and help keep customers satisfied. Employees are encouraged to solve problems creatively and put customer needs first. This is a seasonal position with a defined start and end date, projected to last three months. Seasonal employees may be regularly scheduled but may not work more than 19 hours per week, 76 hours per month, or 500 hours in a rolling 12-month period. Employment is at-will and does not guarantee employment for a specific duration. Current hiring needs are for fewer than 19 hours per week, with availability required Friday through Sunday; open availability is a plus. Shifts may begin or end up to two hours before or after store business hours, and schedules can vary week to week. The store aims to post schedules three weeks in advance. The position is based at Patagonia’s Salt Lake City store. Store hours are Monday through Saturday, 10 a.m.–7 p.m., and Sunday, 10 a.m.–6 p.m. Pay is $21.05–$23.05 per hour. Seasonal employees are not eligible for company-sponsored benefits except Wellness Time, employee discounts, and benefits required by applicable law.

Requirements

Proven customer service and/or sales skills.
Helpful and courteous approach to problem solving.
Effective communication with team members and leadership; ability to participate in constructive feedback and assist with conflict management.
Ability to adapt to changing situations and priorities while maintaining positive workplace morale and supporting team engagement.
Organizational skills and attention to detail.
Ability to prioritize and complete tasks according to urgency and importance as outlined by leadership.
Ability to arrive ready to work on time, meet deadlines, and communicate issues across functions.
Self-motivation and ability to work effectively in a team-oriented environment.
Knowledgeable and curious about environmental and social issues, with an interest in acting locally and inspiring others.
Ability to build customer relationships and serve customers with kindness and creativity.
Commitment to creating a culture of belonging that gives people from diverse backgrounds, identities, and experiences a meaningful voice.
Commitment to producing complete, timely, high-quality work and striving for excellence.
Action-oriented, engaged, and able to work efficiently and effectively.
Openness to change, trying different approaches, and sharing solutions to improve operations and customer experience.
Availability Friday through Sunday for current hiring needs; flexibility to meet business and team needs.
Ability to stand and walk for extended periods during shifts of up to eight hours per day.
Ability to repeatedly reach overhead, bend, squat, kneel, and carry products for customer service, inventory, events, and merchandising.
Ability to repeatedly use stairs while carrying boxes, products, and other items.
Ability to perform store maintenance, including sweeping, vacuuming, taking out trash, and cleaning.
Ability to safely lift up to 55 pounds.
Comfort climbing ladders.

Nice To Haves

Previous retail or related customer service experience preferred.
Interest in or eagerness to learn about products and services.
Basic math and computer skills, and accuracy with money handling and register use preferred.
Open availability is a plus.

Responsibilities

Use the company’s purpose and core values to guide decisions and act as a brand advocate inside and outside the store.
Deliver customer-centered service, use selling skills, build customer relationships, and connect the community with outdoor activities.
Participate in the Activism program, use 18 Activism Hours to support the community, engage local nonprofits in grants and donations processes, and encourage customers and colleagues to participate.
Learn product information, including technical aspects of products in core sports, and apply knowledge of products and business services in customer service.
Process shipments, support physical inventory, restock the sales floor, and assist with sale preparation and breakdown, product transfers, and donations.
Maintain visual store standards by folding, hanging, buffing, steaming, dressing mannequins, and stocking the floor.
Help produce and execute retail marketing events and contribute ideas for engaging the community.
Participate in ongoing training, help train fellow and new employees, and support store goals.
Follow security measures to help prevent theft; respond to safety situations and report and resolve concerns promptly.
Help maintain a safe, clean, and organized store.
Contribute to a supportive, positive, respectful, and harassment-free workplace; be open to feedback and support accountability.
Ensure accuracy in point-of-sale operations and apply the Ironclad Guarantee and Worn Wear programs.
Answer phones, work events, support front-of-house and back-of-house operations, assist with in-store repairs, and communicate with leadership and customer service.
Work assigned tasks according to urgency and importance, meet deadlines, and communicate issues across functions.
Meet attendance expectations and arrive ready to work on time.
Contribute to a positive work environment through cooperative, professional interactions with coworkers, customers, and vendors, and help embed justice and antiracism in the workplace.