Customer Experience Guide - Seasonal

Patagonia•Pasadena, CA

4d•Onsite

About The Position

As a seasonal Customer Experience Guide, you support Patagonia retail store teams during peak seasons, sales, and other periods of increased need. You contribute to front-line retail and customer experience activities, focusing on sales, customer service, stocking, and staging products on the sales floor. You learn about Patagonia products, connect with the community, and share efforts to protect the local environment. Employees are encouraged to solve problems creatively and center customers’ needs. Seasonal employment is for a defined, limited-duration period, typically up to four months, and does not guarantee employment for any specific length of time. Seasonal employees may be regularly scheduled but may not work more than 19 hours per week, 76 hours per month, or 500 hours in a rolling 12-month period. Employment is at-will. The current hiring need is 8–19 hours per week, with Friday through Sunday required; open availability is a plus. Schedules may vary week to week, and shifts may begin or end up to two hours before or after store business hours. The store aims to post schedules three weeks in advance. Seasonal employees are not eligible for company-sponsored benefits except Wellness Time, employee discounts, and benefits required by applicable law.

Requirements

Proven customer service and/or sales skills.
Helpful and courteous approach to problem solving.
Effective communication with team members and leadership, including participation in constructive feedback.
Ability to adapt to changing situations and priorities and pivot as needed.
Organizational skills and attention to detail.
Ability to prioritize and complete tasks according to urgency and importance as outlined by leadership.
Ability to arrive ready to work on time, meet deadlines, and communicate issues cross-functionally.
Self-motivation and ability to thrive in a team-oriented environment.
Basic math and computer skills, and accuracy with money handling and register use are preferred.
Ability to stand and walk for extended periods, with shifts up to eight hours per day.
Ability to reach overhead, bend, squat, kneel, and carry products continually as needed.
Ability to regularly walk up and down stairs while carrying boxes, products, and other items.
Ability to perform store cleaning tasks such as sweeping, vacuuming, and emptying trash.
Ability to safely lift up to 55 pounds.
Comfort climbing ladders.
Availability for the current hiring need of 8–19 hours per week, including Friday through Sunday.
Flexibility for shifts that may begin and end up to two hours before or after business hours.

Nice To Haves

Previous retail or related customer service experience.
Interest in or eagerness to learn about Patagonia products and services.
Open availability.
Basic math and computer skills and accuracy with money handling and register use.

Responsibilities

Deliver customer service that centers customers and build relationships through kindness and creativity.
Use selling skills to connect customers and communities to outdoor activities and Patagonia’s mission.
Support community engagement and encourage customers and colleagues to participate in efforts to protect the planet.
Learn about products and core sports to better serve customers.
Answer phones, work events, and support front-of-house and back-of-house operations, inventory flow, and in-store repairs.
Communicate successfully with the leadership team and customer service colleagues.
Process shipments, support physical inventory, restock the sales floor, and assist with sale preparation and breakdown, product transfers, and donations.
Maintain visual store standards by folding, hanging, buffing, steaming, dressing mannequins, and stocking the floor.
Follow security measures to help prevent theft, handle safety situations, and quickly report and resolve concerns.
Maintain a clean and organized store.
Contribute to a supportive, positive, respectful work environment free from harassment.
Interact cooperatively and professionally with coworkers, customers, and vendors, and help embed justice and antiracism in the workplace.
Work assigned shifts on time and remain flexible to business and team needs.