Customer Experience Data & Operations Intern

Palmetto Clean Technology•Charlotte, NC

3d•Onsite

About The Position

Palmetto is seeking a motivated, analytical, and curious student to join the Customer Experience team for a summer internship. This role is designed to provide hands-on experience analyzing customer and operational data to identify trends, uncover opportunities, and recommend improvements that enhance the overall customer experience. The intern will partner closely with Customer Experience and Operations leaders to evaluate key metrics such as CSAT, call volume, contact drivers, and operational performance. This role will provide meaningful exposure to business operations, data-driven decision making, and process improvement in a fast-paced, mission-driven environment. This internship is structured to provide practical development while delivering measurable business value through actionable insights and recommendations.

Requirements

Currently enrolled in an undergraduate or graduate program
Pursuing a degree in Business, Data Analytics, Operations, Customer Experience, Statistics, Economics, or related field
Strong analytical and problem-solving skills
Experience working with data in Excel, Google Sheets, or similar tools
Strong written and verbal communication skills
Ability to translate data into actionable insights
Strong organizational and time management skills
Interest in customer experience, operations, or business analytics

Nice To Haves

Prior internship, coursework, or project experience in analytics or operations is a plus
Interest in renewable energy, climate tech, or mission-driven organizations preferred

Responsibilities

Analyzing CSAT data to identify trends, root causes of customer dissatisfaction, and improvement opportunities
Reviewing customer contact drivers to understand why customers are reaching out and identifying ways to reduce unnecessary contact volume
Evaluating call volume trends and seasonal patterns to support forecasting and operational planning
Identifying repeat contact trends and opportunities to improve first contact resolution
Analyzing customer journey stages to determine when customers most frequently contact support
Identifying operational bottlenecks or delays across project milestones
Recommending training opportunities based on customer feedback and interaction trends
Partnering with cross-functional teams to understand operational processes and improvement opportunities
Creating dashboards, summaries, and presentations to share findings with leadership
Completing a defined project with clear deliverables and recommendations by the end of the internship