Part Time Customer Experience Coordinator

TJX•Maple Grove, MN

22h•Onsite

About The Position

The Customer Experience Coordinator promotes an excellent customer experience and oversees a team of Associates at the front of the store to ensure prompt, courteous service and promote loyalty programs. The role leads by example through customer engagement, maintaining a clean and organized store, and modeling outstanding service. It also involves training and mentoring Associates, coordinating front-end coverage and breaks, resolving customer concerns, and helping the team meet store priorities and goals. The position promotes a culture of honesty, integrity, and confidentiality; supports shrink reduction and safety programs; and ensures adherence to labor laws, policies, and procedures. Other duties may be assigned. This is a part-time position at Marshalls Store 0416 in Maple Grove, Minnesota. The starting pay range is $16.00–$16.50 per hour, with actual pay based on relevant skills, qualifications, and experience.

Requirements

Availability to work a flexible schedule, including nights and weekends.
Strong understanding of merchandising techniques.
Ability to multitask.
Strong communication and organizational skills, with attention to detail.
Ability to respond appropriately to changes in direction or unexpected situations.
Ability to work effectively with peers and supervisors as a team player.
Ability to train others.
One year of retail experience and six months of leadership experience.

Responsibilities

Promote an excellent customer experience and model outstanding customer service.
Oversee front-of-store Associates to ensure prompt, courteous service and promote loyalty programs.
Engage and interact with customers and maintain a clean, organized store.
Train and mentor Associates on front-end principles and coach them on personalizing customer experiences while promoting loyalty programs.
Assign registers, respond to point-of-sale coverage needs, and coordinate breaks for Associates.
Address customer concerns and issues promptly.
Ensure Associates complete tasks according to the store plan and reprioritize as needed.
Communicate priorities and progress accurately and effectively with management and Associates.
Provide and accept recognition and constructive feedback.
Partner with Management on Associate training needs.
Ensure adherence to labor laws, policies, and procedures.
Promote credit and loyalty programs.
Support and participate in store shrink-reduction goals and programs.
Promote safety awareness and maintain a safe environment.
Perform other duties as assigned.