Part-Time Customer Experience Coordinator

The TJX Companies, Inc.•Tullahoma, TN

11d•$14 - $15•Onsite

About The Position

The Customer Experience Coordinator promotes an excellent customer experience and oversees Associates at the front of the store, ensuring prompt, courteous service and promotion of loyalty programs. The role models outstanding customer service by engaging with customers and maintaining a clean, organized store. The Coordinator supports front-end operations, including register assignments, point-of-sale coverage, and coordinating Associate breaks, while helping ensure tasks align with the store plan and priorities. The position also addresses customer concerns, communicates priorities and progress to management and Associates, and partners with management on training needs. It contributes to a positive, honest, and safe workplace; supports compliance with labor laws and company policies; and participates in shrink-reduction and safety programs. Other duties may be assigned.

Requirements

Available to work a flexible schedule, including nights and weekends.
Strong understanding of merchandising techniques.
Ability to multitask.
Strong communication and organizational skills, with attention to detail.
Ability to respond appropriately to changes in direction or unexpected situations.
Ability to work effectively with peers and supervisors as a team player.
Ability to train others.
One year of retail experience and six months of leadership experience.

Responsibilities

Promote a positive internal and external customer experience and role-model outstanding customer service.
Oversee front-of-store Associates to ensure prompt, courteous customer service and promote loyalty programs.
Engage and interact with customers and maintain a clean, organized store.
Train and mentor Associates on front-end principles and coach them on personalizing customer interactions and promoting loyalty programs.
Assign registers, respond to point-of-sale coverage needs, and coordinate breaks for Associates.
Address customer concerns and issues promptly to support a positive experience.
Ensure Associates carry out tasks according to the store plan and prioritize as needed.
Communicate priorities and progress accurately and effectively with management and Associates.
Give and accept recognition and constructive feedback.
Partner with management on Associate training needs.
Ensure adherence to labor laws, policies, and procedures.
Promote credit and loyalty programs.
Support and participate in store shrink-reduction goals and programs.
Promote safety awareness and maintain a safe environment.
Perform other duties as assigned.