Part Time Customer Experience Coordinator

TJX • North Charleston, SC

3d • Onsite

About The Position

The Customer Experience Coordinator promotes an excellent customer experience and oversees Associates at the front of the store to ensure prompt, courteous service and promote loyalty programs. The role leads by example through customer engagement and interaction, while helping maintain a clean and organized store and modeling outstanding customer service.

The Coordinator supports front-end operations by assigning registers, responding to point-of-sale coverage needs, coordinating Associate breaks, and ensuring tasks are completed according to the store plan. The role addresses customer concerns, communicates priorities and progress to management and Associates, and helps train and coach Associates on front-end principles, personalized service, and loyalty programs. It also supports labor-law and policy compliance, shrink reduction, safety awareness, and store credit and loyalty programs. Other duties may be assigned.

Requirements

• Available to work a flexible schedule, including nights and weekends.
• Strong understanding of merchandising techniques.
• Ability to multitask.
• Strong communication and organizational skills, with attention to detail.
• Ability to respond appropriately to changes in direction or unexpected situations.
• Ability to work effectively with peers and supervisors as a team player.
• Ability to train others.
• One year of retail experience and six months of leadership experience.

Responsibilities

• Promote an excellent customer experience and model outstanding customer service.
• Oversee front-of-store Associates to ensure prompt, courteous customer service and promote loyalty programs.
• Engage and interact with customers and help maintain a clean, organized store.
• Promote a positive internal and external customer experience and a culture of honesty, integrity, and confidentiality.
• Train and mentor Associates on front-end principles and coach them on personalizing customer interactions and promoting loyalty programs.
• Assign registers, support point-of-sale coverage needs, and coordinate breaks for Associates.
• Address customer concerns and issues promptly.
• Ensure Associates complete tasks and activities according to the store plan, prioritizing as needed.
• Communicate priorities and progress accurately and effectively with management and Associates.
• Give and receive recognition and constructive feedback.
• Partner with Management on Associate training needs.
• Ensure adherence to labor laws, policies, and procedures.
• Promote credit and loyalty programs.
• Support and participate in store shrink-reduction goals and programs.
• Promote safety awareness and maintain a safe environment.
• Perform other duties as assigned.

Benefits

• Associate discount
• Employee assistance program (EAP)
• Smoking cessation support
• Bereavement benefit
• 401(k) with Associate contributions
• Child care and cell phone discounts
• Pet and legal insurance
• Credit union
• Referral bonuses
• For eligible Associates: 401(k) match; medical, dental, and vision coverage; HSA; health care FSA; life insurance; short- and long-term disability; paid parental leave; paid holidays, vacation, and sick time; auto and home insurance discounts; scholarship program; adoption assistance
• Competitive salary and benefits package

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed