Part Time Customer Experience Coordinator

TJX • Mundelein, IL

2d • Onsite

About The Position

The Customer Experience Coordinator is responsible for promoting an excellent customer experience at the front of the store. The role oversees Associates, ensures prompt and courteous service, and promotes customer loyalty programs. The Coordinator leads by example through customer engagement and by maintaining a clean and organized store. The position also supports Associate training, front-end coverage, store priorities, safety, and shrink-reduction efforts.

Requirements

• Available to work a flexible schedule, including nights and weekends.
• Strong understanding of merchandising techniques.
• Able to multitask.
• Strong communication and organizational skills, with attention to detail.
• Able to respond appropriately to changes in direction or unexpected situations.
• Able to work effectively with peers and supervisors as a team player.
• Able to train others.
• One year of retail experience and six months of leadership experience.

Responsibilities

• Promote a positive internal and external customer experience and role-model outstanding customer service.
• Oversee front-of-store Associates to ensure prompt, courteous customer service and promote loyalty programs.
• Train and mentor Associates on front-end principles and coach them on personalizing the customer experience while promoting loyalty programs.
• Assign registers, respond to point-of-sale coverage needs, and coordinate Associate breaks.
• Address customer concerns and issues promptly.
• Ensure Associates complete tasks according to the store plan and reprioritize as needed.
• Communicate priorities and progress updates accurately and effectively with management and Associates.
• Give and receive recognition and constructive feedback.
• Partner with Management on Associate training needs to increase effectiveness.
• Ensure adherence to labor laws, policies, and procedures.
• Promote credit and loyalty programs.
• Support and participate in store shrink-reduction goals and programs.
• Promote safety awareness and maintain a safe environment.
• Maintain a clean and organized store.
• Perform other duties as assigned.

Benefits

• Associate discount
• Employee assistance program (EAP)
• Smoking cessation benefit
• Bereavement benefit
• 401(k) with Associate contributions
• Child care discounts
• Cell phone discounts
• Pet insurance
• Legal insurance
• Credit union
• Referral bonuses
• 401(k) match for eligible Associates
• Medical, dental, and vision coverage for eligible Associates
• Health savings account (HSA) for eligible Associates
• Health care flexible spending account (FSA) for eligible Associates
• Life insurance for eligible Associates
• Short- and long-term disability coverage for eligible Associates
• Paid parental leave for eligible Associates
• Paid holidays, vacation, and sick time for eligible Associates
• Auto and home insurance discounts
• Scholarship program
• Adoption assistance
• Competitive salary and benefits package

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: No Education Listed