Part-time Customer Experience Coordinator
About The Position
The Customer Experience Coordinator promotes an excellent customer experience and oversees front-of-store Associates to ensure prompt, courteous service and promotion of loyalty programs. The role leads by example through customer engagement and by maintaining a clean, organized store. It also supports Associate training, front-end operations, customer issue resolution, store priorities, and safety and shrink-reduction initiatives. This is a part-time position at Marshalls Store 0367 in Vadnais Heights, Minnesota. Starting pay is $16.00 to $16.50 per hour; actual starting pay depends on relevant skills, qualifications, and experience.
Requirements
- Available to work a flexible schedule, including nights and weekends.
- Strong understanding of merchandising techniques.
- Ability to multitask.
- Strong communication and organizational skills, with attention to detail.
- Ability to respond appropriately to changes in direction or unexpected situations.
- Ability to work effectively with peers and supervisors as a team player.
- Ability to train others.
- One year of retail experience and six months of leadership experience.
Responsibilities
- Create a positive internal and external customer experience.
- Promote a culture of honesty and integrity and maintain confidentiality.
- Train and mentor Associates on front-end principles and on personalizing customer interactions while promoting loyalty programs.
- Assign registers, respond to point-of-sale coverage needs, and coordinate Associate breaks.
- Address customer concerns and issues promptly to ensure a positive customer experience.
- Ensure Associates complete tasks according to the store plan and reprioritize as needed.
- Communicate priorities and progress updates accurately and effectively with management and Associates.
- Give and receive recognition and constructive feedback.
- Partner with management on Associate training needs to increase effectiveness.
- Ensure adherence to labor laws, policies, and procedures.
- Promote credit and loyalty programs.
- Support and participate in store shrink-reduction goals and programs.
- Promote safety awareness and maintain a safe environment.
- Perform other duties as assigned.
Benefits
- Associate discount
- Employee assistance program (EAP)
- Smoking cessation support
- Bereavement benefit
- 401(k) Associate contributions
- Child care and cell phone discounts
- Pet insurance
- Legal insurance
- Credit union
- Referral bonuses
- 401(k) match for eligible Associates
- Medical, dental, and vision coverage for eligible Associates
- Health savings account (HSA) for eligible Associates
- Health care flexible spending account (FSA) for eligible Associates
- Life insurance for eligible Associates
- Short- and long-term disability coverage for eligible Associates
- Paid parental leave for eligible Associates
- Paid holidays, vacation, and sick time for eligible Associates
- Auto and home insurance discounts
- Scholarship program
- Adoption assistance
- Competitive salary and benefits package
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
