Part Time Customer Experience Coordinator

TJX • Conroe, TX

11d • Onsite

About The Position

The Customer Experience Coordinator is responsible for promoting an excellent customer experience at the front of the store. The role oversees front-of-store Associates to ensure prompt, courteous service and promotion of loyalty programs. The Coordinator leads by example through customer engagement, outstanding service, and maintaining a clean and organized store.

The role trains and mentors Associates on front-end principles, supports point-of-sale coverage, coordinates breaks, addresses customer concerns, and helps ensure tasks are completed according to the store plan. The Coordinator works with management on priorities, training needs, safety, compliance, and shrink reduction.

Requirements

• Availability to work a flexible schedule, including nights and weekends.
• Strong understanding of merchandising techniques.
• Ability to multitask.
• Strong communication and organizational skills, with attention to detail.
• Ability to respond appropriately to changes in direction or unexpected situations.
• Ability to work effectively with peers and supervisors as a team player.
• Ability to train others.
• One year of retail experience and six months of leadership experience.

Responsibilities

• Promote a positive internal and external customer experience and model outstanding customer service.
• Oversee front-of-store Associates to ensure prompt, courteous service and promote loyalty programs.
• Engage and interact with customers while maintaining a clean and organized store.
• Promote honesty, integrity, and confidentiality.
• Train and mentor Associates on front-end principles and personalize customer interactions while promoting loyalty programs.
• Assign registers, support and respond to point-of-sale coverage needs, and coordinate Associate breaks.
• Promptly address customer concerns and issues.
• Ensure Associates complete tasks and activities according to the store plan, prioritizing as needed.
• Communicate priorities and progress accurately and effectively with management and Associates.
• Provide and accept recognition and constructive feedback.
• Partner with management on Associate training needs.
• Ensure adherence to labor laws, policies, and procedures.
• Promote credit and loyalty programs.
• Support and participate in store shrink-reduction goals and programs.
• Promote safety awareness and maintain a safe environment.
• Perform other duties as assigned.

Benefits

• Associate discount
• Employee assistance program (EAP)
• Smoking cessation benefit
• Bereavement benefit
• 401(k) with Associate contributions
• Child care and cell phone discounts
• Pet insurance
• Legal insurance
• Credit union
• Referral bonuses
• For Associates who meet service or hours requirements: 401(k) match; medical, dental, and vision insurance; HSA; health care FSA; life insurance; short- and long-term disability; paid parental leave; paid holidays, vacation, and sick time; auto and home insurance discounts; scholarship program; adoption assistance
• Competitive salary and benefits package

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed