Part Time Customer Experience Coordinator

TJX • Hutchinson, KS

6d • Onsite

About The Position

The Customer Experience Coordinator is responsible for promoting an excellent customer experience and overseeing Associates at the front of the store. The role ensures prompt, courteous service and supports loyalty programs. The Coordinator leads by example through customer engagement, outstanding service, and maintaining a clean and organized store.

The position trains and mentors Associates on front-end principles and on personalizing the customer experience. It supports register coverage, coordinates breaks, responds to customer concerns, helps prioritize store-plan tasks, and communicates priorities and progress to management and Associates. The Coordinator also partners with Management on training needs, promotes credit and loyalty programs, and supports store safety and shrink-reduction efforts.

Requirements

• Available to work a flexible schedule, including nights and weekends.
• Strong understanding of merchandising techniques.
• Able to multitask.
• Strong communication and organizational skills, with attention to detail.
• Able to respond appropriately to changes in direction or unexpected situations.
• Team player who works effectively with peers and supervisors.
• Able to train others.
• One year of retail experience and six months of leadership experience.

Responsibilities

• Promote an excellent customer experience and a positive internal and external customer experience.
• Oversee front-of-store Associates to ensure prompt, courteous customer service and promotion of loyalty programs.
• Engage and interact with customers, role-model outstanding service, and maintain a clean and organized store.
• Promote honesty and integrity and maintain confidentiality.
• Train and mentor Associates on front-end principles and coach them on personalizing customer interactions while promoting loyalty programs.
• Assign registers, support and respond to point-of-sale coverage needs, and coordinate Associate breaks.
• Address customer concerns and issues promptly.
• Ensure Associates complete tasks according to the store plan and reprioritize as needed.
• Communicate priorities and progress accurately and effectively with management and Associates.
• Give and receive recognition and constructive feedback.
• Partner with Management on Associate training needs.
• Ensure adherence to labor laws, policies, and procedures.
• Promote credit and loyalty programs.
• Support and participate in store shrink-reduction goals and programs.
• Promote safety awareness and maintain a safe environment.
• Perform other duties as assigned.

Benefits

• Associate discount
• Employee assistance program (EAP)
• Smoking cessation support
• Bereavement benefit
• 401(k) employee contributions
• Child care discounts
• Cell phone discounts
• Pet insurance
• Legal insurance
• Credit union
• Referral bonuses
• 401(k) match for eligible Associates
• Medical, dental, and vision coverage for eligible Associates
• Health savings account (HSA) for eligible Associates
• Health care flexible spending account (FSA) for eligible Associates
• Life insurance for eligible Associates
• Short- and long-term disability coverage for eligible Associates
• Paid parental leave for eligible Associates
• Paid holidays, vacation, and sick leave for eligible Associates
• Auto and home insurance discounts
• Scholarship program
• Adoption assistance

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: No Education Listed