Customer Experience Coordinator for P&C Insurance
About The Position
The Customer Experience Coordinator (CEC) assists policy owners and agents by phone, online, and through written correspondence. The role resolves internal and external customer issues and helps maintain the organization’s customer service standards. The CEC serves as a primary service contact and first notice of loss liaison, provides information and procedural guidance on customer service matters, processes assigned policy-level transactions within their authority, and conducts research to complete service requests. This is a full-time, hourly, non-exempt position based in the company’s Pinellas Park, Florida office; remote applicants are not being considered. Typical office hours are 8:30 a.m. to 5:00 p.m., Monday through Friday, with 7.5-hour workdays and a 37.5-hour workweek. Overtime may be required. The stated pay range is $20–$25 per hour, based on experience.
Requirements
- At least one year of customer service experience.
- High school diploma or equivalent.
- Excellent oral and written communication skills.
- Proficiency with Microsoft Office products.
- Strong problem-solving and analytical skills, with a results-driven approach.
- Ability to efficiently navigate systems and websites to maximize time with callers.
- Ability to work in a fast-paced environment and manage changing priorities effectively.
- Ability to work within a scheduled call center environment.
- Must be willing and able to obtain 4-40 Customer Service Representative licensure within six months.
Nice To Haves
- Two years of customer service experience.
- Bilingual Spanish skills.
- Associate’s degree.
- 4-40 Customer Service Representative licensure.
Responsibilities
- Act as the primary service contact and first notice of loss liaison for customers and agents.
- Respond to service needs of policy owners, general agents, producers, field personnel, and home office employees.
- Provide technical guidance, information, and procedural advice on customer service issues, using knowledge of products and services.
- Respond to telephone, email, and written correspondence.
- Process assigned policy-level transactions within the limits of the role’s authority.
- Conduct research as needed to complete service requests.
- Handle service requests within department service standards.
- Assist with preparation of service reports as requested.
- Communicate courteously and professionally with coworkers, management, clients, vendors, and others.
- Identify, recommend, and implement customer conservation approaches to enhance policy retention.
Benefits
- Medical, dental, and vision benefits starting on the first day of employment.
- 401(k) participation available in the first quarter after hire, with a 100% match on 3% and a 50% match on the next 2%; fully vested.
- Generous paid time off and paid holidays.
- One day of paid volunteer time off per year.
- Onsite workout facility.
- Casual, work-appropriate dress code.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
