Part-Time Customer Experience Coordinator (Remote)

Toll Brothers, Inc.•West Goshen Township, PA

9d•Remote

About The Position

Toll Brothers, America's Luxury Home Builder, seeks a Part-Time Customer Experience Coordinator to support the Customer Experience Team. This position is 100% remote. The Customer Experience Coordinator is a high-visibility role that requires direct interaction with customers every day. As a Customer Experience Coordinator, you play a central role in helping all Toll Brothers employees live our value of “Delight the Customer.”

Requirements

Attention to detail and organizational skills
Verbal and written communication skills
Proficient in Salesforce CRM (e.g., logging activities, running queries, creating tasks)

Nice To Haves

Empathetic listener
Able to resolve conflicts and de-escalate situations
Responsive and detail oriented

Responsibilities

Conduct daily phone surveys with customers as part of the customer survey program
Document phone survey results clearly and accurately; ensure surveys are placed into correct categories
Follow up on outstanding surveys with both external and internal parties
Ensure that customer issues are properly escalated to Customer Experience (National), and Division managers
Conduct ad-hoc phone surveys with customers to evaluate specific customer experience questions, programs, or initiatives
Maintain an impartial perspective to ensure that customers feel heard and that Toll Brothers team members receive accurate feedback
Provide ideas to improve customer experience, customer surveys, and Toll Brothers
Check customer survey email box regularly during the day and respond to customer emails in a timely way